JENNY ANGUAY

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Enhanced client engagement by assisting in the coordination of pre-launch hotel tours, contributing to
effective initial marketing efforts.
• Streamlined event operations by managing contract preparation and execution for local group events,
ensuring accurate and timely documentation.
• Spearheaded the hotel's inaugural group booking, overseeing logistics and client requirements to
deliver a successful event.
• Collaborated with clients to customize event details, including menu selection and room allocation,
ensuring satisfaction and flawless execution.
• Maintained financial accuracy by handling post-event responsibilities such as banquet check reviews,
final billing, and expense reconciliation, fostering clear and professional client communication.

• Part of Pre-Opening Team May - November 2018
• Assist with group hotel tours for new and existing groups prior to hotel opening
• Preparing contracts for local group event
• Took on the Hotels very first group booking in December 2018
• Booked and managed several small meeting group sales event programs that I contracted
• Assigned Room Only blocks for various Sales contracted groups
• Assigned Sales groups with rooms and events
• Work with clients on menus, meeting space details to group guestrooms, welcome amenities
• Meet with clients to go over any questions they may have
• Prepare Banquet checks for review and process final billing to email to client
• Accurately calculate and process expenses during and after events
• Prepare office orders from supplies to Business cards
• Prepare and process Manager(s) Billing Expense reports
• Assist Planning manager with entering group details, welcome amenities and welcome card(s), Event space diagrams, go over daily billings from past day events, go over billing daily, prepare thank you letter and send out final billing to accounting for payment
• Assist where needed
• Streamlined event efficiencies by accurately coordinating and managing customer itineraries
• Coordinated schedules and timelines for all events with clients
• Organized, coordinated and deployed group meeting and meal events while focusing on delivering superior customer service
• Prepare final billing and thank you letter to client(s)
• Assist Director of Events with various needs
• Assist Event Planning Manager with Diagrams, Event Detailing, Welcome Amenities
• Event sales
• Health, hotel and food service regulations
• Meeting planning
• Events logistics management

• Order various office supplies for department and reorganize supply cabinets
• Prepare manager expenses
• Assist other managers and admins with various duties
• Assist Various Managers - Detailing group events, client and VIP amenities, daily billing reviews, send out Change Report on any food and beverage changes / time / room for groups, Go over final billing add Thank You letter and email to client
• Prepare all group event diagrams
• Assist in all Internal meetings for various departments
• Assist clients once on property
• Ordering office supplies as needed
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Created detailed Managers expense reports
• Organized daily department minutes
• Kept reception area clean and neat to give visitors positive first impression
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Assisted with event planning, adding client menus to their programs
• Working with Tour Series on their room block, meals, arrival and departure times for Rooms division
• Thank You letters for departing groups
• Adapted service based on customer requests and kitchen readiness
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences

Ensured a positive first impression by maintaining an organized and welcoming reception area,
fostering a professional and inviting atmosphere for visitors.
• Streamlined office operations by managing correspondence, photocopying documents, and handling
mail and fax communications efficiently.
• Provided exceptional customer service by promptly addressing inquiries and accurately directing
messages to appropriate staff, ensuring smooth communication.
• Assisted in event coordination by supporting program planning, managing schedules, and enhancing
guest relations through thoughtful engagement and appreciation of departing groups.

• Maintained event cleanliness during service by promptly clearing dishes after each course
• Guided arriving guests to tables, took drink orders and relayed information to bartenders
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
• Prepared serving and appetizer trays and set tables for meal events with up to 3,000 attendees
• Delivered catered food and supplies to facility for on-time set-up
• Answered guest questions about events and food services during plated meal events
• Arranged linens and table settings according to seating plan and event theme
• Returned reusable goods and serving equipment for inventory and restock
• Coordinated events throughout all banquet spaces, including weddings, reunions and corporate meetings
• Checked on tables and drink needs while refilling water glasses and bringing supplies to customers
• Smoothly circulated appetizer and drink trays around Cocktail and Welcome Reception events, offering selections to guests
• Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
• Served appetizers, entrees and refilled beverages for events up to 3,000 guests
• Provided friendly, courteous service to create memorable moments for guests
• Fostered enjoyable event atmosphere through friendly guest interactions
• Monitored dietary restrictions and served guests with special needs
• Cleared dishes and glassware quickly following each course