JENNY ARMENDARIZ
Riverside,CA
Summary
Motivated professional seeking to advance career in a professional organization. Broad range of experience and accomplishments contribute to overall success of company. Excellent communication skills and positive attitude ensure ability to excel in role. Possess outstanding bilingual customer relation skills and exceptional telephone etiquette for effective customer engagement. Flexible, team-oriented, organized, and thorough, enabling multitasking, prioritization, and initiative. Known for reliability and punctuality with proven track record as dependable retail sales professional in dynamic, high-performance environments. Proficient in processing transactions, handling cash, using registers, and arranging merchandise. Consistently ensure high-level customer satisfaction by smoothly resolving requests, needs, and problems.
Overview
23
23
years of professional experience
Work History
Customer Service/Cashier
Crystal Car wash
Garden Grove, CA
01.2005 - 11.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Retail Worker
Goodwill Store
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Answered questions about store policies and addressed customer concerns.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Adminstrative Assistant Automotive Industry
A/C Exchange
01.2008 - 12.2012
- Selling a wide range of cooling and heating auto parts
- Writing out repair invoices
- Repair Estimates
- Helping understand and explaining why/what repairs are necessary
- Ordering parts
- Purchase orders
- Maintaining QuickBooks updated with auto parts
- Inventory.
Retail Sales Associate
Macy's
01.2002 - 10.2005
- Manage all phases of direct sales, including cashier
- Open new accounts
- Meet and exceed commission quota
- Continuously seeking new clientele
- Having clean and organized sales floor
- Greeting all customers and providing assistance
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory accurately
Education
High School Diploma -
Marie L. Hare High School
06.2004
Skills
- QuickBooks
- Bilingual
- Bilingual Spanish
- Reliability and punctuality
- Store maintenance
- Stock replenishment
- Payment Processing
- Friendly and Helpful
- POS System Operations
- Merchandising and Display
- Positive Customer Engagement
Timeline
Retail Worker
Goodwill Store
06.2024 - Current
Adminstrative Assistant Automotive Industry
A/C Exchange
01.2008 - 12.2012
Customer Service/Cashier
Crystal Car wash
01.2005 - 11.2008
Retail Sales Associate
Macy's
01.2002 - 10.2005
High School Diploma -
Marie L. Hare High School
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