Hi, I’m
JENNY BARRIOS
DIRECTOR OF OPERATIONS
San Antonio,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
10
years of post-secondary education
2
Language
Work History
V&A PLUMBING INCSAN ANTONIO , TX
Director of Operations
06.2023 - Current
Job overview
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
ALOHA INTERNATIONAL GUATEMALA CITY , GUATEMALA
DIRECTOR OF OPERATIONS
02.2020 - 03.2023
Job overview
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached team members to foster productive and engaging work environment.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
VIPKID HKSAN FRANCISCO , CA
ONLINE TEACHER
06.2016 - 01.2020
Job overview
- Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.
- Tutored students through challenges and issues in project and assignment completion.
- Wrote tests with fairness and rigor, tailoring to focus on key unit objectives and essential concepts.
- Supported student conflict resolution through individual mentoring and coaching.
- Adhered to standards established by institutional leadership, supporting unit objectives while infusing creativity into lessons.
- Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
- Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Created lessons and online testing materials to facilitate remote learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
GALILEO UNIVERSITY GUATEMALA CITY , GUATEMALA
University Professor
01.2014 - 10.2018
Job overview
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Provided students with constructive, encouraging and corrective feedback.
- Created dynamic learning environment that valued instructor and student interaction.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Researched and selected course texts and supplemental learning materials.
- Graded tests and assignments and uploaded to school database.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Conducted on-going program assessment, enrollment and retention tracking.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Maintained regular office hours to provide struggling students with additional course help.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Assessed students' progress and provided feedback to enhance learning.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Applied innovative teaching methods to encourage student learning objectives.
Education
UNIVERSIDAD MESOAMERICANA QUETZALTENANGO, GUATEMALA
Bachelor in Legal Studies from Law
01.2007 - 11.2016
Skills
Process improvements
Strategic planning and execution
Performance Analysis
Recruitment
Employee scheduling
Staff training/development
Coaching and mentoring
Scheduling
Client account management
Effective leader
Business Development
Delegation
Relationship building
Teamwork and Collaboration
Good Telephone Etiquette
Photography
During my free time I enjoy Photography specifically scenic photography.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
V&A PLUMBING INC
06.2023 - Current
DIRECTOR OF OPERATIONS
ALOHA INTERNATIONAL
02.2020 - 03.2023
ONLINE TEACHER
VIPKID HK
06.2016 - 01.2020
University Professor
GALILEO UNIVERSITY
01.2014 - 10.2018
UNIVERSIDAD MESOAMERICANA
Bachelor in Legal Studies from Law
01.2007 - 11.2016