Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Basquez

Humble,TX

Summary

STRENGTHS AND SKILLS: Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Regional Director

Houston, The Springs Event Venues
02.2020 - Current
  • Ensure every venue in Houston is staffed and properly trained with venue managers who embody the qualities and abilities to effectively uphold the company standards and achieve monthly & quarterly sales goals
  • Successfully oversaw and implemented Package/Services sales program in Houston
  • Monitored staff performance by actively engaging in and observing day-to-day activities
  • Visited sites periodically to view service levels and adherence to service standards
  • Trained and guided team members to maintain high productivity and performance metrics
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.

General Manager

Wallisville, The Springs Event Venues
05.2018 - 02.2020
  • Responsible for venue from beginning of construction to grand opening
  • Responsible for meeting and exceeding monthly and quarterly sales objectives
  • Demonstrates sales techniques to the assistants and communicates expectations
  • Conducts venue visits to prospective clients while utilizing sound communication skills, company sales techniques, and closing abilities
  • Ability to connect with the client(s) and develop relationship of trust
  • Communicates policy and procedure changes with other personnel on site
  • Follows through immediately on client problems to satisfactory resolution and communicate issues to necessary parties to facilitate a quick resolution
  • Handled complaints, cancellations, refund requests, and other vendor and client issues
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Collaborated with cross-functional teams to develop innovative solutions.

Sr. Private Event Manager

American Golf
11.2017 - 02.2018
  • Responsible for the selling, planning, and coordinating of all aspects of private events and meeting functions held at the property
  • Develop market segments and solicit new customer relationships while maintaining existing relationships
  • Responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals while meeting and exceeding sales goals and budgets
  • Managed administrative logistics of events planning, event booking, and event promotions
  • Coordinated with catering staff on delivery, timing, and service style of food
  • Liaised with clients to determine exact event requirements.

Associate Coordinator - Event Lead

Tasteful Tatters, Event Coordinating & Design
01.2014 - 02.2018
  • Conceptualize and execute weddings and events, while coordinating with clients & vendors
  • Emphasis on event design, coordination and editorial
  • Coordinated cross-functional teams for successful project execution and timely delivery.

Catering Sales Director

Wedgewood Wedding & Banquets
07.2015 - 09.2017
  • Sales responsibilities include personal consultations, booking, planning and day of execution of over 130 weddings & 50 banquets and corporate events per year
  • Exceeded monthly and quarterly sales goals by maintaining an aggressive lead conversion rate
  • Design custom event plans with clients and manage all event details with relevant team members
  • Oversee day of event execution, set up client’s personal decorations, lead wedding rehearsals and ceremonies, and consistently attend to client’s needs, while coordinating all elements of event logistics
  • Resolved problems with high-profile customers to maintain relationships and increase return customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Marketing & Public Relations Assistant

Olive Crest
07.2013 - 08.2014
  • Coordinated marketing efforts for nationwide offices
  • Responsible for marketing and promoting national fundraising campaigns
  • Managed the consistency of the brand throughout the organization and collaborated in design of marketing materials
  • Performed regional web updates and provided website analytics for marketing reports
  • Ran and monitored all social media accounts
  • Wrote engaging and successful marketing, advertising, and website copy
  • Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.

Education

Bachelor’s Degree - Communications, Advertising

California State University
Fullerton

Skills

  • Public Speaking
  • Staff Management
  • Operational Efficiency
  • Recruiting and Hiring
  • Motivational Leadership
  • Corporate Communications

Timeline

Regional Director

Houston, The Springs Event Venues
02.2020 - Current

General Manager

Wallisville, The Springs Event Venues
05.2018 - 02.2020

Sr. Private Event Manager

American Golf
11.2017 - 02.2018

Catering Sales Director

Wedgewood Wedding & Banquets
07.2015 - 09.2017

Associate Coordinator - Event Lead

Tasteful Tatters, Event Coordinating & Design
01.2014 - 02.2018

Marketing & Public Relations Assistant

Olive Crest
07.2013 - 08.2014

Bachelor’s Degree - Communications, Advertising

California State University

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Jenny Basquez