Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Beaird

Greenbrier,AR

Summary

Self-starting Front Desk Coordinator with 20+ years of experience and training in leadership and Medical office/Therapy office. Proactive problem-solver with dedication to individualized client relationships and workplace organization.

Overview

23
23
years of professional experience

Work History

Front Office Coordinator

Conway Regional Medical Center
08.2012 - 09.2023
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Monitored office supplies by checking inventory and placing orders.
  • Trained staff, established and monitored goals.
  • Monitored front areas so that questions could be promptly addressed.
  • Contacted Insurance company's for coverage, benefit amounts, authorization.
  • Prior Authorization process.
  • Collection of Copay, Deductible, or supply revenue.



Medical Assistant

Tilley Family Medicine
05.2000 - 08.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Education

Registered Medical Assistant - Medical Assisting

Eastern College of Health Vocations
Little Rock, AR
05.2000

Skills

  • Office Supply Ordering
  • Mail Sorting
  • Patient Relations
  • Information Protection
  • Medical Office Support
  • Meeting Scheduling
  • Opening and Closing Offices
  • EMR Systems
  • Appointment Confirmation
  • Office Organization
  • Operational Requirements
  • Schedule Coordination
  • Greeting Visitors
  • Maintaining Office Records
  • Office Reception
  • Reconciling Charges
  • Administrative Duties
  • Developing Office Systems
  • Insurance Verification
  • Microsoft Office
  • Sensitive Information Handling
  • Customer Service
  • Staff Training
  • Database Maintenance
  • Enforce Policies

Timeline

Front Office Coordinator

Conway Regional Medical Center
08.2012 - 09.2023

Medical Assistant

Tilley Family Medicine
05.2000 - 08.2012

Registered Medical Assistant - Medical Assisting

Eastern College of Health Vocations

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Jenny Beaird