Jenny Solomon
Winter Springs,FL
Summary
Dynamic Senior Student Retention Specialist at Risepoint with a proven track record in student retention, data analysis, and empathetic communication. I've successfully enhanced student retention through strategic initiatives, fostering community, and ensuring regulatory compliance. Bilingual in English and Spanish. I thrive on empowering students by building meaningful connections and driving student success in diverse educational environments.
Overview
19
19
years of professional experience
Work History
Senior Student Retention Specialist
Risepoint
Dallas, TX
12.2022 - Current
- Conduct bi-weekly individual meetings with Student Advising team to discuss support needs.
- Assist the Retention Manager by generating reports to analyze and assess metrics for Executive Leadership evaluation.
- Coordinate with campus Directors based on requests supporting the achievement of departmental goals.
- Meet regularly with department Chairs to discuss issues related to curriculum design.
- Establish a sense of community in a remote work setting through organized cross-training activities.
- Provide advisory support to over 350 students.
- Ensure compliance with federal regulations pertaining to student records.
Student Advisor
Wiley Education Services
Maitland, Florida
05.2018 - 12.2022
- Enhanced student retention through strategic welcome calls for Our Lady of the Lake University and Calvin University.
- Engaged in empathetic discussions, and offered unwavering support tailored to student needs.
- Facilitated resource access and coordinated communication between students and department heads at partner schools.
- Designed degree tracking systems for estimating completion dates.
- Assessed transcripts from previous institutions attended by transfer students.
- Developed robust collaborations with academic directors, faculty, and campus personnel.
- Assessed course demand and provided recommendations for optimal section allocation.
- Analyzed student performance data to detect patterns in drops, breaks and withdrawals.
- Organized training and development sessions using MS Teams, focusing on Student Advisor procedures and partner-specific instructional materials.
- Served as a resource and mentor with open availability, sharing best practices in time management, self-care, difficult conversations, and student support techniques.
- Generated reports in Salesforce to target student populations with relevant messaging.
- Ensured compliance with federal regulations pertaining to student records.
Contact Specialist
Wiley Education Services
Maitland, Florida
02.2017 - 05.2018
- Acted as the primary liaison for prospective students engaging with Georgetown University's School of Continuing Studies, and the University of Delaware.
- Arranged appointments and coordinated school calendar for Program Managers.
- Collected background data from prospective students to help Program Managers prepare for interviews.
- Controlled and monitored the email inbox at Georgetown's School of Continuing Studies and the University of Delaware to provide prompt replies to students.
- Rendered support to Georgetown University's McDonough School of Business, and the University of Delaware.
- Ensured compliance with federal regulations pertaining to student records.
Online Enrollment Guide
Full Sail University
Winter Park, FL
01.2015 - 12.2016
- Provided financial aid counseling for incoming students and coordinated with Document Specialists on background checks.
- Managed communications to ensure the successful completion of all financial aid and admissions paperwork.
- Assessed students' financial aid eligibility by reviewing data from various national database systems such as NSLDS, COD, and CPS.
- Advised the student on financial aid eligibility to secure funding for their initial academic year.
- Assessed and projected future financial aid eligibility for students.
- Explained the cost of attendance, Pell Grant usage, and Stafford loan limits set by the Department of Education, as well as verification selection for students with overlapping loan periods, unusual enrollment history, and accounts in default.
- Analyzed contributing intricacies to enhance understanding of drop rate trends.
- Reviewed enrollment documents for adherence to ACCSC accreditation criteria.
- Ensured compliance with federal regulations pertaining to student records.
Online Admissions Guide
Full Sail University
Winter Park, FL
03.2014 - 01.2015
- Provided recommendations during interviews based on desired career goals of prospective students.
- Directed students through required actions for enrollment.
- Prepared educational materials focused on graduate program processes.
- Optimized team schedules to maintain balanced coverage during peak periods.
- Ensured compliance with federal regulations pertaining to student records.
- Honored with the 'ACE Award' for ongoing learning and development, 2014.
Graduate Student Liaison
Full Sail University
Winter Park, FL
02.2013 - 03.2014
- Acted as a liaison between students, faculty, staff, and administration.
- Facilitated successful admissions and the academic journey for graduate students at Full Sail.
- Collaborated with various departments within Full Sail to ensure student success, which included Online Incoming Student Services, Enrollment Guides, Online Document Management, Student Advisors, the Student Success team, and the Graduate Program Directors.
- Served as a primary contact for various student resources aiding their educational success.
- Provided regular follow-ups to active students, ensuring moral support.
- Resolved conflicts between students and faculty or staff members.
- Ensured compliance with federal regulations pertaining to student records.
Admissions Representative
Full Sail University
Winter Park, FL
03.2011 - 02.2013
- Increased student success rates by thoroughly interviewing potential candidates prior to their enrollment at Full Sail.
- Streamlined enrollment process by ensuring consistent student interaction.
- Delivered empathetic assistance to students throughout the enrollment process.
- Enhanced team expertise by delivering targeted training tailored to departmental needs.
- Ensured compliance with federal regulations pertaining to student records.
Orange County Substitute Teacher
Kelly Services, Inc.
Orlando, FL
08.2006 - 05.2007
- Facilitated assigned lessons to maintain continuity of learning during teacher absence.
- Ensured equitable and ethical treatment in educational practices.
- Developed activities to foster quality in academic and social growth among students.
- Contributed to creation and management of individualized education plans for children requiring special support.
- Maximized effectiveness of classroom instructional time.
- Maintained accurate records of student attendance and performance.
- Fostered a positive learning environment that promoted mutual respect.
- Created an environment conducive to learning while managing challenging behaviors.
Education
Bachelor of Science - Psychology
University of Central Florida
05.2002
Master of Science - Clinical Mental Health Counseling
University of West Alabama
Livingston 07.2025 - Current
Skills
- Regulatory compliance
- Report generation
- Data analysis
- Student advising
- Student advocacy
- Financial aid counseling
- Performance monitoring
- Empathetic communication
- Community building
- Training development
- Presentation development
- Conflict management
- Conflict resolution
- MS office
- Google suite proficiency
- Deadline driven
- Self-regulation
- Digital literacy
- Hyper attention to detail
- Bilingual in English and Spanish
- Community volunteering
Affiliations
- Avid CrossFitter
- Supporter of animal welfare
- Group leader at local Mental Health & Addiction Treatment Facilities, inspiring overall well-being
Timeline
Master of Science - Clinical Mental Health Counseling
University of West Alabama
07.2025 - Current
Senior Student Retention Specialist
Risepoint
12.2022 - Current
Student Advisor
Wiley Education Services
05.2018 - 12.2022
Contact Specialist
Wiley Education Services
02.2017 - 05.2018
Online Enrollment Guide
Full Sail University
01.2015 - 12.2016
Online Admissions Guide
Full Sail University
03.2014 - 01.2015
Graduate Student Liaison
Full Sail University
02.2013 - 03.2014
Admissions Representative
Full Sail University
03.2011 - 02.2013
Orange County Substitute Teacher
Kelly Services, Inc.
08.2006 - 05.2007
Bachelor of Science - Psychology
University of Central Florida
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