Jenny Betancur
Winter Garden,FL
Summary
Results-driven Strategic Solutions Manager with a proven track record in enhancing team performance through innovative solutions. Expertise in strategic problem-solving, customer service excellence, and cross-functional collaboration.
Overview
28
28
years of professional experience
Work History
Strategic Solutions Manager
PLP SoCal
Los Angeles, California
07.2006 - Current
- Generated innovative solutions that improved team performance and achieved desired outcomes.
- Resolved customer issues through knowledgeable service, promoting high satisfaction levels.
- Prioritized tasks to streamline achievement of service objectives and enhance efficiency.
- Identified customer needs promptly to ensure effective support and resolution.
- Delivered exceptional service in person and over the phone to all customers.
- Collaborated with cross-functional teams to achieve shared goals and enhance productivity.
- Maintained updated knowledge through continuous education and advanced training initiatives.
- Provided technical support for product inquiries related to quotations as needed.
- Identified areas where cost savings could be achieved through improved processes or better negotiation techniques.
Outside Sales Representative
Graybar
Colorado Springs, Colorado
01.2005 - 06.2006
- Negotiated contracts and pricing agreements to secure new sales opportunities effectively.
- Maintained comprehensive knowledge of Graybar's products, services, and industry standards.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
Quotations Specialist
Kirk Sommer Sales
Redlands, California
06.2003 - 01.2005
- Analyzed customer requirements to prepare accurate and timely quotations.
- Collaborated with sales teams to develop competitive pricing strategies.
- Managed quote tracking systems to ensure prompt follow-ups with clients.
- Communicated effectively with suppliers to gather necessary pricing information.
- Prepared accurate quotations based on customer requirements and company policies.
- Provided technical support for product inquiries related to quotations as needed.
- Performed administrative tasks such as filing documents, updating databases, and preparing correspondence.
Inside Sales Representative
Consolidated Electric Supply
San Bernardino, California
08.1997 - 06.2003
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
Education
Skills
- Solution design
- Customer support
- Cost analysis
- Technical quotations
- Cross-functional collaboration
- Customer relationship management
Timeline
Strategic Solutions Manager
PLP SoCal
07.2006 - Current
Outside Sales Representative
Graybar
01.2005 - 06.2006
Quotations Specialist
Kirk Sommer Sales
06.2003 - 01.2005
Inside Sales Representative
Consolidated Electric Supply
08.1997 - 06.2003