Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Jenny Bonnabel

Petal,MS

Summary

Vigilant Accounts Payable Clerk with four years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability.

Overview

23
23
years of professional experience

Work History

Accounts Payables Clerk

Channel Control Merchants
09.2019 - Current
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input financial data and produced reports using Oracle.
  • Entered figures using 10-key calculator to compute data quickly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Assisted manager in conducting internal audits to analyze findings.
  • Evaluated vendor records to detect errors and discrepancies.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Trained new employees.
  • Created training guide with picture representations and step-by-step directions for new hires training.

Service Advisor

The Lilly Company
06.2015 - 12.2018
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.

Service Advisor

Truckworx Kenworth - Richland
10.2014 - 10.2015
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Suggested additional services to customers in order to meet upsell goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Service Advisor

Old River Truck Sales
10.2011 - 07.2014
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed and updated databases to handle customer data.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.

Receptionist

Ridgway Lane And Associates
06.2010 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected club house rental payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Operations Coordinator

Small Engine Specialists
08.2007 - 10.2010
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with mechanics to evaluate needs and optimize operational plans.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Tracked company equipment, tools and technology to manage inventory.
  • Analyzed department metrics and performance and reported findings to management.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Negotiated with distributors to find quality products and best prices.
  • Compiled training materials for new employees and tracked skill development.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Assistant Manager

Domino's Pizza
10.2000 - 10.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.

Education

GED -

Pearl High School
Pearl, MS
07.2004

Skills

  • Bookkeeping Operations
  • Word Processing
  • Accounting Remittances
  • Investigating Discrepancies
  • Correspondence Writing
  • Document Coding and Classification
  • Timely Processing
  • Accounts Payable and Accounts Receivable
  • Vendor Account Monitoring
  • Handling Confidential Materials
  • Client Rapport-Building
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Accounts Payables Clerk

Channel Control Merchants
09.2019 - Current

Service Advisor

The Lilly Company
06.2015 - 12.2018

Service Advisor

Truckworx Kenworth - Richland
10.2014 - 10.2015

Service Advisor

Old River Truck Sales
10.2011 - 07.2014

Receptionist

Ridgway Lane And Associates
06.2010 - 12.2010

Operations Coordinator

Small Engine Specialists
08.2007 - 10.2010

Assistant Manager

Domino's Pizza
10.2000 - 10.2006

GED -

Pearl High School

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Jenny Bonnabel