Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Bowkowski

Boardman,OH

Summary

Seasoned Test Analyst with 4 years of experience designing and implementing quality assurance tests. Evaluated test objectives to develop and implement test procedures optimized for relevant results. Reported on test results and suggested interpretations relevant to product applications and further test development. Dedicated to optimizing production cost-efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Software Test Analyst I

Black Knight
02.2019 - Current
  • Fixed identified issues to increase productivity and boost workflows.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Identified and tracked defects with Microsoft Visual Studios and supported developers in resolving problems by completing additional tests.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
  • Increased and improved knowledge of Python by engaging in available trainings and seminars.

Mortgage Servicing Support Analyst

First National Bank Of Pennsylvania
07.2015 - 02.2019
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Monitored eOscar and responded to incoming tickets to address support needs.
  • Created user accounts and managed access control.
  • Primary Records Coordinator
  • Work with management and technical team to bridge any gaps and ensure projects are completed as expected
  • Meet regularly with business unit to understand, assist and make recommendations related to their needs
  • Reconcile MERS system to Servicing system monthly via Mintrack
  • Create MERS procedures for servicing system

Loan Accounting Coordinator-Mortgage

FirstMerit Bank
09.2013 - 07.2015
  • Create new loan files / Monitor trailing documents from 3rd party
  • Reconciliation of various accounts
  • Identified issues, analyzed information and provided solutions to problems
  • Used Microsoft Word and other software tools to create documents, procedures and other communications

Operations Analyst-Team Lead/Officer- Mortgage

Bank Of America
10.2000 - 06.2013
  • Continuously checked products for quality assurance according to strict guidelines.
  • Reconcile Fannie Mae, Freddie Mac, Private Investors via MSP and Excel spreadsheets
  • Compile monthly closing documents, reports, aging document for reconciliation items
  • Perform Quality Monitoring on completed reconciliations / cash items to maintain 98% correctness
  • Assist in procedures / documentation
  • Respond to multiple parties regarding inquiries
  • Analyze requests and determine course of action by researching and documenting loan history
  • Train/assist teammates as needed

Education

Bachelor of Science - Finance

Youngstown State University
Youngstown, OH
06.1996

Skills

  • Test Plans and Test Methodologies
  • Results and Deadline-Driven
  • Strong Problem Solver
  • Cross-Functional Team Collaboration
  • Requirements Traceability Matrix (RTM)
  • Compliance Testing
  • Test Management Tools Familiarity
  • Functional Testing Experience
  • Maintaining Quality Assurance Standards
  • Utilized Azure DevOps software to track testing actions
  • Continuous Learning
  • Status Meetings

Timeline

Software Test Analyst I

Black Knight
02.2019 - Current

Mortgage Servicing Support Analyst

First National Bank Of Pennsylvania
07.2015 - 02.2019

Loan Accounting Coordinator-Mortgage

FirstMerit Bank
09.2013 - 07.2015

Operations Analyst-Team Lead/Officer- Mortgage

Bank Of America
10.2000 - 06.2013

Bachelor of Science - Finance

Youngstown State University

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Jenny Bowkowski