JENNY BROWN
Birdsboro,PA
Summary
Experienced and results-driven Senior Director with a proven track record in the housing field. Skilled in managing complex occupational issues while consistently meeting organizational objectives. Demonstrated expertise in policy regulation and budget management. Collaborates seamlessly with management teams and stakeholders to uphold the company's vision. Thrives in team environments, continuously improving processes and exceeding requirements. Diligent leader with exceptional communication and task prioritization skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Director of Programs
Pottstown Cluster of Religious Communities
01.2016 - 10.2024
- Provided leadership and management to PCRC's Housing programs, consisting of 14 staff: Regional Montgomery County Your Way Home Housing Resource Center, Eviction Prevention, Emergency Rent & Utility Assistance, Poverty Initiative, Ending Hunger Program, Casework, and Chaplain programs
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line
- Regulates all federal, state and local grant contracts and budgets consisting of over $15 million
- Adheres to all funding regulations, data collection/monitoring, and reporting related to PCRC Housing programs
- Strategized, integrated, and managed the only ongoing Eviction Prevention Program (EPIC) in Montgomery County since 2018
- Drove strategic improvements to enhance operational and organizational efficiencies
- Spearheaded innovative approaches to resource allocation and strategic planning
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Directed design and execution of business transformation initiatives to drive performance, basic need optimization and growth opportunities
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Adjunct Professor
Chestnut Hill College
01.2013 - 03.2020
- Of the School of Continuing & Professional Studies
- Provides accelerated class format in the Human Services majors
- Courses taught: Introduction to Human Services, Administration of Human Services, Psychology of Child Development, and Social Problems
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Coach
Pottstown Cluster Of Religious Communities
10.2014 - 01.2015
- Responsible for intake procedures & case management services expected through Montgomery County Your Way Home Program
- Provide support, guidance, and direction to homeless individuals & families in locating housing
- Responsible for deciding fair affordable, rent amounts for eligible clients
- Provide referrals for clients to other necessary/helpful resources that will assist in housing stability
- Collected and analyzed client income, housing readiness, longevity to determine eligibility for housing program
- Tracked and monitored rental payments for 90 clients using HMIS Clarity.
Family Center Director
Family Services of Montgomery County, Pottstown
01.2006 - 10.2014
- Responsible for the overall program management of 10 family prevention and intervention programs
- Managed $500,000 yearly budget for labor, supplies and building costs
- Trained and guided team members to maintain high productivity and performance metrics
- Integrated and supervised 2 new Montgomery County OCY programs within our Center
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community
- Data Collection, budget development and financial reporting to local, county, and state funding sources
- Grant writing and resource development
- State and County Advocacy and policy development; contract negotiation and monitoring.
Education
B.A. - Psychology
Alvernia University
Reading, PAPost-Graduate - Advanced Trauma Studies
University of New York (SUNY) College of Oswego
Oswego, NY12.2020
M.Ed - undefined
Kutztown University of Pennsylvania
Kutztown, PA05.2003
Skills
- Operations Leadership
- Staff Management
- Team leadership
- Staff Training
- Contract and vendor management
- Team Member Development
- Data analytics
- Administrative oversight
Verbal and written communication
Certification
- Becoming Trauma Informed Trainer
- Aha Process, Bridges Out of Poverty Trainer
- IFP Trauma Competent Specialist
- Infant Massage USA, Certified Infant Massage
- Strength-Based Family Worker (SFW) Credential, Portfolio Advisor
- United Way of GPSNJ, Emerging Leaders Program
- PA Child Welfare Training Program’s Sexual Abuse
Timeline
Senior Director of Programs
Pottstown Cluster of Religious Communities
01.2016 - 10.2024
Coach
Pottstown Cluster Of Religious Communities
10.2014 - 01.2015
Adjunct Professor
Chestnut Hill College
01.2013 - 03.2020
Family Center Director
Family Services of Montgomery County, Pottstown
01.2006 - 10.2014
Post-Graduate - Advanced Trauma Studies
University of New York (SUNY) College of Oswego
M.Ed - undefined
Kutztown University of Pennsylvania
B.A. - Psychology
Alvernia University