Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Riku Yoshida

Winter Park

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Have a strong passion for knowledge. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. I bring a team-oriented and confident energy to my work environment.

Overview

2
2
years of professional experience

Work History

Customer Service Represebtative

Aucera/DialAmerica
09.2024 - 01.2025
  • Managed high volume call inbound calls for residential and commercial accounts and handled effectively, maintaining professionalism under pressure while resolving issues
  • Resolved customer calls with efficiency and empathy
  • Provide troubleshooting assistance following safety protocols and escalation procedures.
  • Efficiently navigate and update multiple CRM systems such as Five9, Vistio and SecurePay to access customer accounts, process service orders, and document interactions.
  • Educate, Upsell and offer Promotions

Intake Coordinator

Bailey's Medical Equipment and Supplies
12.2023 - 04.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Maintained over 200 professional relationships amongst clients and other healthcare specialists, facilities and equipment companies.
  • Gathered all necessary documentation, as related to payor requirements, standard operating procedures and compliance programs.

Front Desk Assistant Supervisor

DoubleTree Hotel at Universal Orlando
03.2023 - 12.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Trained new hires and coordinated hotel operations with other department heads

English Instructor

Skill.ED
09.2022 - 03.2023
  • Designed curriculums that aligned with ESL standards and learning objectives of all students, while tailoring lessons to meet the specific needs and goals of individual students or groups aged 5-45
  • Assessed language skills and adapted lesson plans to accommodate varying student proficiency levels
  • Conducted virtual and in-person classes

Education

High School Diploma -

Somerset Academy Canyons Charter High School
Boynton Beach, FL
06-2022

Skills

  • Customer service
  • Data entry
  • Conflict resolution
  • Call center experience
  • Google Suite, Microsft360, 95 wpm typing

Accomplishments

  • 2020 LEADER of the YEAR - Young Leaders Conference, University of Florida
  • Brown/Black belt in Karate and Kata instructor and trophy winner

Timeline

Customer Service Represebtative

Aucera/DialAmerica
09.2024 - 01.2025

Intake Coordinator

Bailey's Medical Equipment and Supplies
12.2023 - 04.2024

Front Desk Assistant Supervisor

DoubleTree Hotel at Universal Orlando
03.2023 - 12.2023

English Instructor

Skill.ED
09.2022 - 03.2023

High School Diploma -

Somerset Academy Canyons Charter High School

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Riku Yoshida