Jenny Bussell
Dayton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
42
42
years of professional experience
Work History
Receptionist/Customer Service Cashier
National Vision/America's Best Contacts & Eyeglass
07.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Cashier/Receptionist/Customer Service Cashier
HOBBY LOBBY Retail Stores
10.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Cashier/Receptionist/Customer Service Cashier
Bath & Body Works Inc.
06.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Community Outreach Specialist
Highland Co. Community Action Organization
10.2019 - 07.2020
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Fostered positive relationships with community members and local organizations through consistent communication and collaboration.
- Increased public awareness of available resources by organizing informational workshops, seminars, and events.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Conducted needs assessments to identify areas requiring additional support or resources within the community.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Connected individuals with available and relevant resources.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
Call Center Representative
Humana
04.2019 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Order Processing Specialist
Littleton Respiratory Homecare
12.2006 - 03.2019
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Expedited urgent orders with prioritization and close communication with other departments.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
- Completed accurate order entry and data verification.
- Communicated with customers to answer questions and perform account maintenance.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Communicated with customers to address order inquiries, changes and cancellations.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Medical Biller
OptionCare Inc.
02.2006 - 12.2006
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
Medical Biller
Apria Healthcare
04.2000 - 08.2005
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Evaluated current coding practices and provided recommendations for improvements which led to increased efficiency.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
Office Manager/Full-charge Bookkeeper
Mid-Ohio Chemical Co.
02.1982 - 08.1992
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined financial processes by implementing advanced bookkeeping software, improving efficiency and accuracy.
- Ensured timely and accurate financial reporting for management decision-making purposes.
- Managed payroll processing for 50+ employees, ensuring compliance with tax regulations and labor laws.
- Reduced errors in accounts payable and receivable by implementing a thorough review process, increasing overall accuracy.
- Reconciled bank statements on a monthly basis, identifying discrepancies and resolving issues promptly.
- Prepared comprehensive financial statements, including balance sheets, income statements, and cash flow reports for leadership review.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
- Served as main point of contact for all employee expense reimbursement requests, reviewing submissions for compliance with company policies before approving payments.
- Organized financial records meticulously using electronic filing systems to ensure easy access during audits or reviews.
- Communicated regularly with clients regarding billing inquiries, resolving disputes fairly and maintaining strong professional relationships.
- Conducted regular inventory audits to verify accuracy of reported quantities, identifying discrepancies and making necessary adjustments in a timely manner.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Identified accounting errors when cross-referencing documents and database information.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Developed and implemented procedures to improve accounting efficiency.
- Used knowledge of local laws to comply with reporting requirements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
Associate of Applied Science - Business Management
Southern State Community College
Hillsboro, OHSkills
- Office Management
- Project Coordination
- Technical Support
- Administrative Support
- Bookkeeping
- Clerical Support
- Scheduling
- File Management
- Data Entry
- Verbal and Written Communication
- Professional Demeanor
- Multi-Line Telephone Systems
- Data Inputting
- Security Understanding
- Customer/Client Relations
- Documentation and Reporting
- Office Administration
- Telephone Skills
- Service-Oriented Mindset
- Business Correspondence
- Document Management
- Organization Skills
- Office Equipment Operations
- Active Listening
- Confidentiality Maintenance
- Basic Accounting
- Customer Service
- Multitasking Abilities
- Attention to Detail
- Conflict Resolution
- Punctual and Reliable
- Customer Complaint Resolution
- Computer Proficiency
Current Availability
Seeking part-time employment. My current availability is Tuesday, Thursday, and weekends. Thank you for your consideration!
Timeline
Receptionist/Customer Service Cashier
National Vision/America's Best Contacts & Eyeglass
07.2023 - 09.2023
Cashier/Receptionist/Customer Service Cashier
HOBBY LOBBY Retail Stores
10.2022 - 01.2023
Cashier/Receptionist/Customer Service Cashier
Bath & Body Works Inc.
06.2022 - 09.2022
Community Outreach Specialist
Highland Co. Community Action Organization
10.2019 - 07.2020
Call Center Representative
Humana
04.2019 - 07.2019
Order Processing Specialist
Littleton Respiratory Homecare
12.2006 - 03.2019
Medical Biller
OptionCare Inc.
02.2006 - 12.2006
Medical Biller
Apria Healthcare
04.2000 - 08.2005
Office Manager/Full-charge Bookkeeper
Mid-Ohio Chemical Co.
02.1982 - 08.1992
Associate of Applied Science - Business Management
Southern State Community College
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