Jenny Canas
Houston,TX
Summary
Self-motivated Surge Support Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
23
23
years of professional experience
Work History
Surge Support Supervisor
Technosoft dba Apexon
02.2024 - Current
- Managed diverse team of 23 eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Streamlined eligibility processes by implementing new software and training staff on its usage.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.
- Increased team productivity by establishing clear performance expectations and providing regular coaching to staff members.
Surge Support Case Worker
Technosoft Dba Apexon
05.2023 - 01.2024
- Enhanced client satisfaction by efficiently processing eligibility applications and determining accurate benefit amounts.
- Conducted comprehensive research to stay abreast of industry trends and policy updates, ensuring up-to-date decision-making skills.
- Ensured data integrity through meticulous attention to detail while entering applicant information into internal systems.
- Successfully managed deadlines under pressure without compromising quality or accuracy of work.
Accounts Payable Specialist
Circon Environmental
06.2022 - 10.2022
- Accounts Payable duties- manage A/P email inbox, entering vendor invoices, reconcile invoice with purchase order
- Route invoices to appropriate personnel for coding and approval
- Double checked approved invoices for correct coding, 2nd approval submitted, invoice submitted for processing of payment
- Paying weekly approved budget of bills
- Cutting manual checks.
Accounts Payable/AR Collections
CTS
09.2021 - 12.2021
- Accounts Payable duties- manage A/P email inbox, entering vendor invoices, reconcile invoice with purchase order log and purchase order
- Entering and reconciling all company credit cards with credit card statement
- Scanning and combining Materials Delivery tickets with vendor invoice, purchase order for backup
- Obtaining A/P aging report to ensure payments issued in timely manner
- Accounts Receivables Collections duties- emailing and calling customers on payment status of past due invoices
- Create and update spreadsheet of A/R aging report and payments received.
Branch Administrator
HydroChemPSC
02.2020 - 08.2021
- Accounts Receivable duties – manage purchase orders, final invoicing for billing, collections from customers, go over contract rates
- Gather weekly timesheets from field employees and process for payroll
- Travel to any location to assist with Timekeeper duties, manage hotel accommodations, and issue/recover per diem.
Travel Administrator
Clean Harbors
09.2019 - 01.2020
- Assist with dispatching employees to customer jobsites
- Travel to locations within the company to assist other Administrators with various duties
- Timekeeper duties - collect employee time data for payroll processing
- Manage the branch’s safety/compliance records
- Assist employees with completing their online training modules.
Office Manager
Texas Belting and Mill Supply
04.2014 - 05.2017
- Open and close the office building daily
- Manage and delegate assignments to employees
- Manage and record customer invoices, sales receipts, and payments into QuickBooks
- Answer customer and vendor phone calls and emails
- Manage daily sales reports and bank deposits
- Accounts receivables, Accounts Payable, and Payroll functions.
Office Manager/Executive Assistant
Dental Center of Texas
02.2013 - 03.2014
- Greet patients, schedule and confirm appointments, verify insurance, close patient charts, and send electronic insurance claims
- Manage the office staff
- Coordinate patient treatment plans and ensure the patient understands the procedure and financial responsibility
- Consolidate overdue accounts
- Closeout the credit card machine and daily production of office.
Texas Works Advisor III
Health & Human Services Commission
02.2006 - 08.2010
- Obtain financial information, resources, and expenses from clients to determine eligibility for state-funded services
- Data entry of abovementioned information
- Complete client cases within state timelines
- Act as supervisor when management is absent
- Mentor new employees and assist with projects/special assignments daily.
Office Manager/Executive Assistant
Dr. Merrill Wheatcroft
01.2002 - 12.2005
- Answer multiple phone lines
- Schedule patient appointments
- Verify insurance coverage and deductibles
- Accounts receivable and payable
- Handle collections and daily deposits
- Provide marketing and advertising services with local businesses and new homeowners to gain new patients and maximize profits
- Manage office procedures and employees to ensure company guidelines.
Education
Associate of Arts - Accounting And Business Management
San Jacinto College
Houston, TX05.2003
High School Diploma -
Incarnate Word Academy
Houston, TX05.1999
Skills
- Proficient in Microsoft Office
- Project Management and customer service Skills
- Aries, Tiers, Track, Ariba, Cash App, QuickBooks, Dentrix, Sage100, Beanworks
- Office Management
- Quality-focused, multi-tasking, efficient, and reliable
- Team Management
- Problem-Solving
- Teamwork and Collaboration
- Technical support expertise
- Task Delegation
- Customer Service
- Office Administration
- Training and mentoring
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Timeline
Surge Support Supervisor
Technosoft dba Apexon
02.2024 - Current
Surge Support Case Worker
Technosoft Dba Apexon
05.2023 - 01.2024
Accounts Payable Specialist
Circon Environmental
06.2022 - 10.2022
Accounts Payable/AR Collections
CTS
09.2021 - 12.2021
Branch Administrator
HydroChemPSC
02.2020 - 08.2021
Travel Administrator
Clean Harbors
09.2019 - 01.2020
Office Manager
Texas Belting and Mill Supply
04.2014 - 05.2017
Office Manager/Executive Assistant
Dental Center of Texas
02.2013 - 03.2014
Texas Works Advisor III
Health & Human Services Commission
02.2006 - 08.2010
Office Manager/Executive Assistant
Dr. Merrill Wheatcroft
01.2002 - 12.2005
Associate of Arts - Accounting And Business Management
San Jacinto College
High School Diploma -
Incarnate Word Academy
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