Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Jenny Carranza
Rockville,MD
Summary
Overview
15
years of professional experience
1
Language
Work History
Concrete General Inc.
Office Assistance
08.2022 - 07.2023
Job overview
- Reported Certified Payroll using SkillSmart and LCP Tracker software programs
- Collected Certified Payroll Reports from correspondence and Kaster App software
- Acquired Certificate of Insurance(COI) from Sub-Contractors
- Inventory/Ordered office supplies (Staples) & food (Sam's Club)
- Answered phone lines & directed calls to appropriate departments/took messages
- Printers - Maintained & replaced ink cartridges/toners
- Gathered & Sent mail/packages - USPS, UPS, & Fedex
- Light kitchen duty
- Translated verbal & typed documents, manuals, policies; English/Spanish
- Assisted in HR with employment applications; I9 Verifications
- Aided in Medical & Dental enrollment; 401K enrollment.
LabCorp Drug Development
Program Specialist
10.2019 - 03.2022
Job overview
- Made outbound calls to payers/insurance companies to conduct insurance verification
- Documented calls in appropriate tracking systems
- Faxed patient benefit verification results to providers
- Maintained professional, calm, and friendly demeanor
- Expressed thoughts and instructions clearly in both verbal systems and written communication
- Data Checked new hires work; making sure notes are documented properly.
Covance Market Access
Call Center Representative
12.2018 - 10.2019
Job overview
- Contracted by staffing firm
- Performed multiple administrative duties on a temporary basis for Covance; now known as LabCorp Drug Development
- Contacted payers/insurance companies to conduct insurance verification.
DARCARS Automotive
Call Center Agent
02.2013 - 12.2018
Job overview
- Answered customer's questions/requests for service/repairs
- Took messages for Service Consultants
- Emailed/phoned service reminders to customers
- Created/confirmed/rescheduled/canceled appointments
- Temporary supervisor at times when a manager is out or very low staffed
- Obtained ratings from clients about service department experience
- Responded emails from customers and service consultants
- Special ordered and attached parts to appointments.
Bethesda Court Hotel
Front Desk Agent
04.2011 - 09.2012
Job overview
- Managed multi-line phone system
- Assisted with hotel guest reservation
- Completed guest check-ins and checkouts
- Performed light bookkeeping activities
- Verified guests' credit, placed a hold amount for hotel incidentals
- Gained experience in audit work
- Responded to correspondence.
Breads Unlimited
Cashier/Customer Service
05.2008 - 03.2011
Job overview
- Provided answers to customers about bakery items and orders
- Confirmed/Prepared phone orders
- Provided white glove customer service
- Operated Cash registers
- Owner and Manager trusted me to open and close the bakery, provided store key.
Education
Richard Montgomery High SchoolRockville, MD
High School Diploma
11.2010
University Overview
Montgomery CollegeRockville, MD
General Studies
University Overview
Skills
- Customer Service
- 40 wpm Typing Speed
- Multi-line phone talent
- Administrative and Office Support
- Teamwork and Collaboration
- Spanish Fluency
- Data Entry
- Calm and Professional Under Pressure
- Event Coordination
- Microsoft Office Suite
- Resourceful
Additional Information
Additional Information
Willing to work on location or remotely from home. Available to start work immediatelyDetailed References
Detailed References
- Karen Funez, 14008 Cove Lane, Apt. 203, Rockville, MD, karenfunez25@yahoo.com, 240-390-7663
- Linda Lee, 708 North Stonestreet Avenue, Rockville, MD, 20850, lindalee2021m@gmail.com, 240-978-6267
- Laurel Dogger, 2016 Baltimore Rd, Apt I44, Rockville, MD, 20851, 301-852-4234
Activities
Activities
- Pink Flamingo Award February 2021-I was given this award for providing great customer service and team support, at LabCorp Drug Development.
- Employee of the Month October 2016-At DARCARS Automotive, I was given this award for providing all my effort when the call center was short-staffed.
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Office Assistance
Concrete General Inc.
08.2022 - 07.2023
Program Specialist
LabCorp Drug Development
10.2019 - 03.2022
Call Center Representative
Covance Market Access
12.2018 - 10.2019
Call Center Agent
DARCARS Automotive
02.2013 - 12.2018
Front Desk Agent
Bethesda Court Hotel
04.2011 - 09.2012
Cashier/Customer Service
Breads Unlimited
05.2008 - 03.2011
Richard Montgomery High School
High School Diploma
Montgomery College
General Studies
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