Jenny Carrera
Cranston ,RI
Summary
Detail-oriented and reliable professional with expertise in bilingual communication and administrative support. Proven ability to enhance engagement and streamline operations while maintaining discretion and efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bilingual Secretary to the Director of Special Ed
Paul Cuffee School
Providence, RI
02.2022 - Current
- Managed bilingual communication between staff, students, and families to enhance understanding and engagement.
- Organized schedules and meetings for administrative team, ensuring efficient time management and coordination.
- Maintained accurate records and files using school management software to support administrative operations.
- Assisted in translating documents and materials for Spanish-speaking stakeholders, promoting inclusivity within the school community.
- Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers.
- Coordinated schedules and managed appointments for executives, prioritizing tasks based on urgency and importance.
- Maintained accurate records of phone calls, messages, and correspondence in both English and Spanish for easy reference by all staff members.
- Managed inventory of office supplies while adhering to budget constraints, ensuring availability without overspending resources or time spent tracking items down.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
- Enhanced communication efficiency by translating and proofreading documents in both English and Spanish..
- Developed and implemented office procedures that improved workflow efficiency among secretarial staff.
Member Service Representative
Neighborhood Health of RI
Smithfield, RI
06.2018 - 02.2022
- Provided exceptional customer support to members, addressing inquiries and resolving issues effectively.
- Facilitated health insurance enrollment processes, ensuring compliance with regulations and accurate documentation.
- Educated members on available health services, benefits, and preventative care options to enhance engagement.
- Collaborated with cross-functional teams to streamline service delivery and improve member experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Delivered prompt service to prioritize customer needs.
Pharmacy Technician
CVS Retail Pharmacy
Woonsocket, RI
05.2017 - 02.2018
- Conducted outgoing calls to provide support, answer questions, and resolve matters to medications and pharmacy services.
- Reconciled medications, ensuring accuracy and compliance with regulatory standards and organizational protocols.
- Promoted patients to enroll in a 90-day program of medication refills, streaming medication management and improving patience convenience and adhere.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier/Helper Clerk
Kustom Kleaners
Cranston, RI
04.2008 - 04.2017
- Maintained cleanliness and orderliness of work areas to comply with safety standards.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Offered assistance to elderly or disabled customers as appropriate.
- Prepared orders according to customer specifications, ensuring accuracy and timely delivery to meet customer needs and satisfaction.
Education
High School Diploma -
Language Connections
Boston, MASkills
- Attention to detail
- Adaptability
- Problem-solving aptitude
- Reliable
- Organizational skills
- Effective communication
- Verbal and written communication
- Teamwork
Certification
Spanish Interpreter in Business and Community
Spanish Interpreter in Medical
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Secretary to the Director of Special Ed
Paul Cuffee School
02.2022 - Current
Member Service Representative
Neighborhood Health of RI
06.2018 - 02.2022
Pharmacy Technician
CVS Retail Pharmacy
05.2017 - 02.2018
Cashier/Helper Clerk
Kustom Kleaners
04.2008 - 04.2017
High School Diploma -
Language Connections