Jenny Castillo
Cypress,TX
Summary
I’m a organized and hard working candidate seeking a Staff Level Manager position. Successful at managing multiple priorities and tasks while maintaining a strong work ethic and exhibiting a positive attitude. Proficient in following work orders and accurately completing tasks, with the willingness to take on added responsibilities to meet team goals. Eagerness to obtain a position to utilize skills in team building, coordination, physical labor, critical thinking and member service skills to assist members with a knowledgeable helping hand resulting in a great experience which will ultimately help drive sales and keep members coming back to visit.
Overview
11
11
years of professional experience
Work History
Service Deli Assistant
Costco Wholesale
Houston, United States
12.2012 - 04.2013
- Greeted members to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Controlled D&D, increased Sales
- Increased productivity within department
Front End Supervisor
Costco Wholesale
Houston, United States
01.2014 - 03.2018
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate inventory records.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained and groomed future leaders
- Developed programs to ensure productivity and urgency
- Tracked daily and weekly sales and adjusted hours based off sales
- Established strong member service within warehouse
Service Deli Supervisor/Food Court Supervisor
Costco Wholesale
Houston, United States
04.2018 - 07.2019
- Mentored hourly employees in their career development, sharing knowledge from years of experience in the field.
- Collected, arranged, and input information into database system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Controlled D&D, while increasing sales and productivity
- Evaluated staff performance and provided coaching to address inefficiencies.
Food Court Manager
Costco Wholesale
Houston, United States
02.2019 - 09.2023
- Maintained effective supply levels by monitoring predicted sales
- Streamlined operations for increased efficiency by regularly monitoring staff performance and providing constructive feedback.
- Motivated staff to perform at peak efficiency and quality.
- Ensured proper maintenance of food court facilities through proactive issue identification and timely repairs or upgrades as necessary.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Controlled D&D at an High level
Foods Department Manager
Costco Wholesale
Houston, United States
09.2023 - Current
- Improved member satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained professional demeanor by staying calm when addressing unhappy and upset members
- Drive sales by implementing stocking programs
- Implemented 6 rights of merchandising into daily programs
- Run daily hot sheets to ensure new inventory is out
Education
BBA - Education
University Of Houston Downtown
Houston, United States05.2017
Skills
- Member Service
- Team building
- Critical thinking
- Dependable
- Detail-oriented
- Good listening skills
- Planning and Coordination
- Excellent work ethic
- Multitasking abilities
- Fast learner
Timeline
Foods Department Manager
Costco Wholesale
09.2023 - Current
Food Court Manager
Costco Wholesale
02.2019 - 09.2023
Service Deli Supervisor/Food Court Supervisor
Costco Wholesale
04.2018 - 07.2019
Front End Supervisor
Costco Wholesale
01.2014 - 03.2018
Service Deli Assistant
Costco Wholesale
12.2012 - 04.2013
BBA - Education
University Of Houston Downtown