Jenny Castillo
Cypress,TX
Summary
I’m a organized and hard working candidate seeking a Staff Level Manager position. Successful at managing multiple priorities and tasks while maintaining a strong work ethic and exhibiting a positive attitude. Proficient in following work orders and accurately completing tasks, with the willingness to take on added responsibilities to meet team goals. Eagerness to obtain a position to utilize skills in team building, coordination, physical labor, critical thinking and member service skills to assist members with a knowledgeable helping hand resulting in a great experience which will ultimately help drive sales and keep members coming back to visit.
Overview
11
11
years of professional experience
Work History
Service Deli Assistant
Costco Wholesale
12.2012 - 04.2013
- Greeted members to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Controlled D&D, increased Sales
- Increased productivity within department
Front End Supervisor
Costco Wholesale
01.2014 - 03.2018
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate inventory records.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained and groomed future leaders
- Developed programs to ensure productivity and urgency
- Tracked daily and weekly sales and adjusted hours based off sales
- Established strong member service within warehouse
Service Deli Supervisor/Food Court Supervisor
Costco Wholesale
04.2018 - 07.2019
- Mentored hourly employees in their career development, sharing knowledge from years of experience in the field.
- Collected, arranged, and input information into database system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Controlled D&D, while increasing sales and productivity
- Evaluated staff performance and provided coaching to address inefficiencies.
Food Court Manager
Costco Wholesale
02.2019 - 09.2023
- Maintained effective supply levels by monitoring predicted sales
- Streamlined operations for increased efficiency by regularly monitoring staff performance and providing constructive feedback.
- Motivated staff to perform at peak efficiency and quality.
- Ensured proper maintenance of food court facilities through proactive issue identification and timely repairs or upgrades as necessary.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Controlled D&D at an High level
Foods Department Manager
Costco Wholesale
09.2023 - Current
- Improved member satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained professional demeanor by staying calm when addressing unhappy and upset members
- Drive sales by implementing stocking programs
- Implemented 6 rights of merchandising into daily programs
- Run daily hot sheets to ensure new inventory is out
Education
BBA - Education
University Of Houston Downtown
Houston, United States05.2017
Skills
- Member Service
- Team building
- Critical thinking
- Dependable
- Detail-oriented
- Good listening skills
- Planning and Coordination
- Excellent work ethic
- Multitasking abilities
- Fast learner
Timeline
Foods Department Manager
Costco Wholesale
09.2023 - Current
Food Court Manager
Costco Wholesale
02.2019 - 09.2023
Service Deli Supervisor/Food Court Supervisor
Costco Wholesale
04.2018 - 07.2019
Front End Supervisor
Costco Wholesale
01.2014 - 03.2018
Service Deli Assistant
Costco Wholesale
12.2012 - 04.2013
BBA - Education
University Of Houston Downtown