Summary
Overview
Work History
Education
Skills
Timeline
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JENNY CASTILLO

Hawthorne,CA

Summary

To secure a position in a professional environment in which my skills can contribute to the company’s overall growth and success.

Overview

22
22
years of professional experience

Work History

Funder

Automotive Credit Corporation
12.2016 - 08.2025
  • Confirm vehicle coverage with insurance companies such as deductibles, insured drivers, excluded drivers and policy terms. Verification of customer employment status. Review installment contracts with customers to confirm the terms agreed upon at the time of purchase (i.e. amount being financed, term of loan, down payment, finance charges, total sales price and first payment due date). Served as a team supervisor overseeing department, assisting coworkers with questions, monitoring productivity, clearing alerts, monitor phone (making sure everyone logged-in), pull reports in the morning, assist with funds to release report and help with responding to emails.

Funder

MarkOne Management Services
12.2014 - 10.2015
  • Demonstrated ability to meet individual goals as well as department goals by reviewing customer application and documents for loan approval clearance, to ensure company policies were being followed. Called to verify customer had auto insurance, verified employment and conducted an interview with customer, making sure customer understood responsibility of paying loan back. Communicated with dealer for any missing stipulations. Once verification was completed and missing documents collected, finalize loan approval.

Quality Control Specialist Team Lead

Wheels Financial DBA 800LoanMart
07.2012 - 11.2014
  • Reviewed customer documents to ensure company policies were being followed by the underwriting team. Reviewed all DMV documents needed for loan approval clearance. Informed all customers by phone in regards to the terms and conditions of their title loan. Promoted to team lead after a year. Preparing material for new hire training. Assisted team with questions, answered emails from other departments Audited my teams work individually to ensure quality of their performance. Kept track of all mistakes made within the department. Sent coaching emails providing the team tools to ensure mistakes will not continue.

Dealer Service Representative

Westlake Financial Services
05.2004 - 07.2012
  • Facilitate and expedite the loan approval process for credit analyst by collecting necessary documents from dealers, customers, employers and insurance companies. Filed documents received via FedEx and facsimile to corresponding customer file. Called mortgage companies to follow up on delinquent accounts and insurance companies to follow up on insurance claims. Had a daily goal, as an individual and a team, every day.

Cashier/Stocker

Big Lots
11.2003 - 04.2004
  • Dealt with a diverse customer population. Assisted customer with purchases, handled cash, debit, credit card and check transactions. Stocked and cleaned checkout stands. Became in charge of the frozen food section. Took inventory, placed online orders, unloaded delivery truck ad restocked freezer.

Education

Bachelor Degree - Business Administration

American Intercontinental University
Los Angeles, CA
08.2003

Skills

  • Fluent in Spanish and English
  • Enthusiastic
  • Self-motivated
  • Great people skills
  • Customer service
  • Multi-task
  • Goal oriented
  • Staff training/development
  • Professional leadership

Timeline

Funder

Automotive Credit Corporation
12.2016 - 08.2025

Funder

MarkOne Management Services
12.2014 - 10.2015

Quality Control Specialist Team Lead

Wheels Financial DBA 800LoanMart
07.2012 - 11.2014

Dealer Service Representative

Westlake Financial Services
05.2004 - 07.2012

Cashier/Stocker

Big Lots
11.2003 - 04.2004

Bachelor Degree - Business Administration

American Intercontinental University

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JENNY CASTILLO