Jenny Castro

As a Senior Supervisor, I am responsible for ensuring Achieve Acceleration Personal Loans Underwriting Team achieves performance and Quality Assurance standards. I manage daily operations of the Underwriting Process. Implement underwriting strategy and operation policies for product lines. I oversee the review and approval process for decisions and recommendations related to complex cases. I define and establish procedures for risk criteria, application, acceptance and rejection/declination. Additionally, I focused on development of underwriting team expertise with coaching, support, one-on-ones, team setting training sessions and constant continued education due to the lending industry fast moving and changing policies.

• Manage and develop an Underwriting team of individual contributors in roles with moderate to high complexity and risk
• Provide vision and set direction for multiple high-impact initiatives in personal loan underwriting policy development and implementation and risk-related deliverables
• Engage and influence stakeholders, internal partners, and peers associated with Underwriting functional area or who are affected by its outcomes, including Compliance, Investors and Quality Risk team.
• Identify and recommend opportunities for process improvement and risk control development within AAL Underwriting.
• Interpret and develop policies and procedures within AAL Underwriting high/ moderate complexity within scope of responsibility
• Work with business partners such as Business Intelligence, Product Team and Dev Teams on initiatives to drive efficiencies and better performance outcome for my team, Creation of reports in Tableau/ Team google sheets for performance scorecards/incentives and AAL Salesforce Lightening
• Work with Business partners such as AR Negotiations, Payment Operations, Product time to find solutions to process and systems gaps between AAL and AR systems communications.
• Work with CCP Team to for implementation of Genesys Cloud and continued support of business enhancements/rebranding
• Work with LCM to implement and launch rebranding of AAL from Consolidation Loans specifically tied to all client facing communications correspondence
• Work with Quality Assurance team to build a new QA Platform UAAM (UW Audit Application Management) and QA Test Form.
• Manage allocation of people and staff to ensure commitments are met and align with strategic objectives in business group.
• Develop and guide a culture of talent development to meet business objectives and strategy
• Engage and influence business heads, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk.

• Underwrite and apply necessary conditions to ensure the borrower meets program specifications
• As an Underwriter III, my expert knowledge of residential mortgage underwriting guidelines are the highest-level designation within the underwriting team
• I was responsible for the following: Analysis of submitting files for repayment capacity, capital/assets, character, collateral and property condition, while adhering to Chase credit policies and investor/agency guidelines

• Conduct forensic, retrospective (post purchase), QC / QA loan reviews on performing and/or non-performing loans submitted to Risk Assessment Department
• Insure accurate and timely re-underwriting, loan evaluations and data entry while reviewing for possible misrepresentation, omissions, inaccuracies and fraud flags within an all-paperless environment
• Present findings in writing to the client
• Adhere to all federal regulations regarding the protection of Personally Identifiable Information
• Loans re-underwritten using client underwriting guidelines, with consideration of contract variances.

• I was responsible for managing and monitoring daily workflow of my files and be an expert on agency loan guidelines and Stearns internal underwriting procedures
• I have experience all four designations, Conventional, FHA, VA and USDA
• In audit delegated and non-delegated reviews
• I made sound decisions regarding credit worthiness of borrowers while working closely with Correspondent Clients, Underwriters, Loan Processors, Brokers and Management.

• Responsible for reviewing, analyzing in approving new underwrites large, unusual or complex individual consumer requests and products within company and industry guidelines
• Dependent on division and complexity of underwriting
• Functions include reviewing financial statements, credit reports, and applicable ratios (i.e
• Debt ratios, loan-to-value); evaluating; examining transactions to ensure accuracy and completeness
• Assist in preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines
• Implementing fraud detection techniques, performing compliance reviews.

• Responsible for providing consistent and accurate mortgage loan Underwriting Leadership complying with New Century Mortgage Company and investor guidelines
• Quick thinker and accurately multi-task under tight deadlines
• Familiar with changing internal/legal/state specific/investor guidelines in a timely fashion
• Work closely with Operations Manager for taking higher authority levels in approving loans
• Help other underwriters with more complicated loan issues
• Calculating DTI manually
• (Debt over income analysis).

• As an Underwriter, I was responsible for underwriting Sub-prime loans
• Follow Underwriting guidelines
• Evaluated mortgage files and assessed risk based on compliance, investor, and company guidelines to ensure salability with minimal loss
• This role required to keep current with regulatory and market changes
• I was service-focused with superior time-management and communication skills had the ability to multi-task
• Possessed an attention to detail
• Mortgage Loan Underwriter conducted business with integrity and highly ethical manner.

• I was responsible for compliance and federal lending regulations, Real Estate Settlement Procedures Act, Truth in Lending Act, Flood Disaster Protection Act, Homeowners Protection Act, and Home Mortgage Disclosure Act
• Subject Matter Expert of all internal policies, procedures and training external legislature and regulations Process Loan Closings, Advances, Payments, and Maintenance Items –Operational Transactions Loan Closings
• Compared documents and discuss discrepancies with underwriter and loan officers for resolution Reviewing the loan approval and loan documents to understand the project, funding logistics, and approval requirements Accurately funding advance requests.