Jenny Cates
Janesville
Summary
Dynamic Registered Nurse Case Manager with extensive experience at Mercyhealth Hospital and Trauma Center. Expert in care coordination and patient assessments, advocating for patients' rights while streamlining processes to reduce readmissions. Proven ability to collaborate with interdisciplinary teams, ensuring optimal resource utilization and enhancing patient satisfaction through compassionate care.
Overview
14
14
years of professional experience
Work History
Registered Nurse Case Manager
Mercyhealth Hospital and Trauma Center
07.2016 - Current
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Registered Nurse SCU
Mercyhealth Hospital and Trauma Center
03.2015 - 07.2016
- Provided emotional support to patients and families in challenging situations, fostering trust and open communication between all parties involved in patient care.
- Managed complex patient cases, utilizing critical thinking and problem-solving skills to address emergent situations.
- Administered medications and treatments as prescribed by physicians.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
Registered Nurse Hospice
Mercyhealth at Home Hospice
06.2013 - 03.2015
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Registered Nurse, Surgical Unit
Mercyhealth Hospital and Trauma Center
07.2011 - 06.2013
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Science - Nursing
Viterbo University
LaCrosse, WI06-2016
Associate of Science - Nursing
Blackhawk Community Technical College
Janesville, WI06-2011
Skills
- Direct patient care
- Goal setting
- Care coordination
- EMR / EHR
- Discharge planning
- Patient assessments
- Case management
- Utilization review
Timeline
Registered Nurse Case Manager
Mercyhealth Hospital and Trauma Center
07.2016 - Current
Registered Nurse SCU
Mercyhealth Hospital and Trauma Center
03.2015 - 07.2016
Registered Nurse Hospice
Mercyhealth at Home Hospice
06.2013 - 03.2015
Registered Nurse, Surgical Unit
Mercyhealth Hospital and Trauma Center
07.2011 - 06.2013
Bachelor of Science - Nursing
Viterbo University
Associate of Science - Nursing
Blackhawk Community Technical College
Similar Profiles
Jasmine HalbachJasmine Halbach
Radiology Technician Aide at Mercyhealth Hospital and Trauma CenterRadiology Technician Aide at Mercyhealth Hospital and Trauma Center
Kristi DavisKristi Davis
Student Nurse at Mercyhealth Hospital and Trauma CenterStudent Nurse at Mercyhealth Hospital and Trauma Center
Jolene HanleyJolene Hanley
Environmental Service Tech II at Mercyhealth Hospital and Trauma CenterEnvironmental Service Tech II at Mercyhealth Hospital and Trauma Center
Zachary SchoberZachary Schober
Landscape Laborer at Rh Landscape Design And MaintenanceLandscape Laborer at Rh Landscape Design And Maintenance
Maria RiosMaria Rios
Security Officer at Beloit CollegeSecurity Officer at Beloit College