Jenny Charles
Summary
Knowledgeable with a customer oriented work environment, with drive and experience helping to carry out day-to-day tasks and long-term projects. Skilled in working under pressure and adjusting to new challenges and adds value to any organization in need of collaboration, interpersonal, and multitasking abilities. Committed to being a positive, and adaptable team member.
Overview
6
6
years of professional experience
Work History
Member Representive
Aenta, CVS
12.2021 - 01.2024
- Maintain patient demographic information and data collection systems, following HIPPA regulations
- Follow-up with clients and continue to evaluate/update plans based on customer needs, reach out to providers to assist with prior authorizations, appointment scheduling, and insurance verification
- Follow CMS guidelines, and complete Medicare Advantage/Commercial plan enrollment
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Handled claims; reprocessing, reimbursements, escalations
- SME; created presentations and workflows to encourage creative thinking and problem solving, coached new team members on best practices
- Educate patients on preventive health care and lifestyle resources and programs, resulting in improved health outcomes.
Advanced Technical Support Specialist
AT&T
07.2021 - 12.2021
- Handle inquiries from customers related to billing/adjustments, rate plans, features and services, network, coverage, devices, repair and troubleshooting
- Research, and identify solutions to resolve issues for all internal and external customers, file warranty claims
- Follow up on commitments on a timely basis and standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Stock Associate
Ross
06.2020 - 07.2021
- Oversee product movement, to keep track of important merchandise and items to ensure accuracy and compliance
- Record information, shortages and discrepancies to keep accuracy in records
- Monitor store security systems to identify and prevent theft and fraud.
Sales associate
Windsor
10.2019 - 01.2020
- Process payments, cash handling, online orders and scheduled pickups
- Operate point of sale and inventory database, maintain awareness of all promotions and advertisements
- Identify key trends and suggest strategies for improving sales
- Developed strong customer relationships that resulted in an increase in customer satisfaction.
Customer service, sales associate
Kohl's
09.2019 - 01.2020
- Process payments, cash handling, online orders and scheduled pickups
- Operate point of sale and inventory database
- Greeted customers upon entry and helped with all questions and concerns, maintain awareness of all promotions and advertisements
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets.
Customer service, Sales associate
Macys
12.2018 - 05.2019
- Process payments, cash handling, online orders and scheduled pickups
- Operate point of sale and inventory database
- Greeted customers upon entry and helped with all questions and concerns, provided friendly, knowledgeable customer service that resulted in about a 40% increase in sales
- Maintain awareness of all promotions and advertisements
- Train and mentor new sales staff on customer service, product knowledge, and sales techniques.
Internship Student
Office Of The Mayor Of San Diego, Connect2Careers
12.2017 - 02.2018
- Assist in daily operations of office duties, including filing and maintaining records, data entry and arrange flow of paperwork
- Perform clerical duties creating presentations and research
- Coordinate and manage the Mayor's community outreach program, including organizing and attending community meetings and event
Education
Public Health -
Arizona State University
01.2024
Public Health -
San Jose State University
San Jose, CA12.2020
High school Diploma -
San Diego High School of Science & Technology
San Diego, CA06.2018
Skills
- Positive Work Ethic
- Knowledge of Medicare and Medicaid health plans
- Team Building Skills
- Excellent Communication
- Knowledge of medical terminology/ICD-10, CPT CODES
Details
619.279.4323, jennycharles0@gmail.com
Timeline
Member Representive
Aenta, CVS
12.2021 - 01.2024
Advanced Technical Support Specialist
AT&T
07.2021 - 12.2021
Stock Associate
Ross
06.2020 - 07.2021
Sales associate
Windsor
10.2019 - 01.2020
Customer service, sales associate
Kohl's
09.2019 - 01.2020
Customer service, Sales associate
Macys
12.2018 - 05.2019
Internship Student
Office Of The Mayor Of San Diego, Connect2Careers
12.2017 - 02.2018
Public Health -
Arizona State University
Public Health -
San Jose State University
High school Diploma -
San Diego High School of Science & Technology