Jenny Clemente
CHARLOTTE,NC
Summary
Deliberate and versatile executive leading critical initiatives and optimization of global strategies to promote companies principles and core values. Insightful and progressive style that promotes employee engagement, change management and empowering work culture. Strong business and marketing acumen with history of creating strategic alliances with people's leaders, successfully aligning key business objectives. Dedicated to understand new challenges with a problem solving approach and executing effective strategies for maximizing personnel retention and productivity.
Overview
15
15
years of professional experience
Work History
Global Director Diversity, Equity & Inclusion
Ingersol Rand
08.2020 - 02.2023
- Designed, implemented and executed D&I strategy, while creating meaningful alignment with business objectives.
- Deployed global programs for employees to increase recruitment, engagement, development and retention.
- Built leadership capabilities to accelerate adoption of strategy driving inclusion, advancement and retention of diverse talent.
- Consulted employee concerns and new opportunities to drive company values and culture.
- Spearheaded best practices to build internal and external reputation, leveraging strategic partnerships.
- Established competitive goals, growth roadmaps, and strategic change management plans with executive leadership and business leaders.
- Prepared and presented data for ESG annual report and quarterly progress on D&I goals to Board of Directors.
Aftermarket Sales Enablement Leader
Ingersoll Rand
06.2017 - 08.2020
- Led Aftermarket efforts in Latin America through product training, strategic planning and regional execution of growth programs aligned with business operating system.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Implemented training on Aftermarket products for internal and external business partners.
- Increased brand awareness by promoting value proposition and targeting sales channels to attract and retain customers.
• Implemented connectivity programs to installed base to drive sales pipeline, inventory control, demand planning and channel performance.
• Analyzed market, industry and competitive landscape analysis and managed product lifecycle from a commercial and technical standpoint.
• Led new product development (including localization). - Executed programs and strategic planning to support annual operating plan (AOP) processes.
Customer Accounts Leader
Ingersoll Rand
09.2012 - 05.2017
- Employed comprehensive benchmarks to establish and monitor customer service standards and increase customer satisfaction.
- Fostered a culture of performance driven operational excellence and process Improvement through customer service metrics (on time delivery to promise dates, call answer rate, call monitoring, response time to request, claims adjustment, order management)
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Established forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Education
Bachelor of Science - International Business
Universidad Humboldt
VenezuelaNo Degree - Certified Translations English-Spanish
Nucleo Linguistico (NELS)
VenezuelaMBA - Business Administration And Management
Wake Forest University
Charlotte, NC05.2015
Skills
- Strategic Partnership
- Team Leadership
- Customer Relationship Management
- Global Sales and Marketing
- Analytical Skills
- Problem Resolution
- Organizational Restructure and Change
- Human Resources Leadership
- Global Solutions
- Cross-Cultural Communications
- Leadership Development
- Consulting
- Budget Development
- Communication Skills
- Customer Satisfaction
- Performance Evaluations
- Staff Motivation
- International Business
- Negotiation
- Interpersonal Skills
- Event Management
- Networking Abilities
- Global Recruitment
- Key Relationships
- Community Engagement
Accomplishments
Full implementation of D&I global strategy
Creation of mentoring and development programs
Establishment of global inclusion groups
Improvement on EE survey 3 pts. for 2 consecutive years
Affiliations
Women in Manufacturing
DisabilityIN organization
Society Hispanic Engineering Professionals
USA Climbing
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Italian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Director Diversity, Equity & Inclusion
Ingersol Rand
08.2020 - 02.2023
Aftermarket Sales Enablement Leader
Ingersoll Rand
06.2017 - 08.2020
Customer Accounts Leader
Ingersoll Rand
09.2012 - 05.2017
Bachelor of Science - International Business
Universidad Humboldt
No Degree - Certified Translations English-Spanish
Nucleo Linguistico (NELS)
MBA - Business Administration And Management
Wake Forest University
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