Jenny Colding
Gainesville,FL
Summary
Experienced office manager with over 15 years of experience in office management. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in collections and accounts payable.
Overview
12
12
years of professional experience
Work History
Property Manager
Hamlet Cove Apartments
Gainesville, FL
08.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Leasing Agent/Office Manager
American Properties
Gainesville, FL
04.2011 - 08.2017
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Marketed property to local businesses through collateral, emails and phone calls.
- Kept meticulous records of correspondence between management and tenants.
Office Manager
Boston Culinary Group
Tampa, FL
01.2008 - 07.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
High School Diploma -
Santa Fe High School
Alachua, FLSkills
- Disturbance Handling
- Complaints Investigation
- Code Compliance
- Property Service Contract Administration
- Deposits Management
- Dispute Handling
- Monthly Fee and Payment Collection
- Violation Resolution
- Administrative Leadership
- Maintenance Oversight
- Rent Collection
Timeline
Property Manager
Hamlet Cove Apartments
08.2019 - Current
Leasing Agent/Office Manager
American Properties
04.2011 - 08.2017
Office Manager
Boston Culinary Group
01.2008 - 07.2010
High School Diploma -
Santa Fe High School
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