Open To Work
Jenny Connell
Diversified Sourcing Solutions
Lutz,FL
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Open to relocation:
Yes
Minimum Desired Compensation
$0/yr
8
Certifications
23
Years of experience
Client Success Manager building retention, service quality, and staffing solutions across client accounts. Leads daily branch operations, resolves service concerns, and identifies growth opportunities through CRM follow-up and B2B relationship building. Strengthens client satisfaction by aligning workforce support with service expectations and keeping accounts active.
Work History
Client Success Manager
1 Year 2 Months- Manage multiple cluent accounts daily across service needs, staffing coordination, and retention support.
- Coordinate daily branch operations and staffing to meet client requirements and keep service delivery on track.
- Resolve service concerns promptly while escalating issues and protecting client relationships.
- Develop new business through B2B prospecting, networking, and relationship building.
- Maintain client activity and account notes in CRM to support follow-up, account planning, and internal coordination.
- Support staffing and recruiting needs by matching client demand with available talent and subcontractor resources.
Selling Branch Manager
1 Year 3 Months- Managed multiple client accounts daily while balancing branch sales, staffing, and service priorities.
- Directed recruiting, interviewing, onboarding, and workforce scheduling to keep branch coverage aligned with demand.
- Built and maintained B2B relationships to expand opportunities and support client retention.
- Resolved client and employee concerns promptly, protecting service standards and daily branch operations.
- Supported branch operations and team coordination to keep recruiting, staffing, and customer service running smoothly.
- Maintained continuity during the branch sale by keeping service quality and day-to-day execution steady.
- Conducted regular team meetings to align goals, discuss challenges, and foster a collaborative work environment.
B2B Sales Representative
2 Years- Manage the full sales cycle from initial contact through close for new commercial accounts.
- Build and maintain client relationships across North Hillsborough, Pasco, and Hernando territories.
- Develop commercial accounts through prospecting, networking, and tailored presentations.
- Support renewals and ongoing account planning to strengthen retention and client continuity.
- Track pipeline activity and update CRM records to keep outreach and follow-up organized.
Operations Manager
2 Years- Managed daily operations and program administration for VIP International, maintaining organized day-to-day workflows.
- Supervised staff through recruiting, interviewing, onboarding, and training activities, supporting a consistent hiring pipeline.
- Coordinated communication with employees, families, and leadership to keep updates clear and issues moving to resolution.
- Supported recruiting and onboarding with organized follow-through, helping new staff settle into roles and expectations.
- Closed operations temporarily during COVID-19, maintaining orderly shutdown coordination and communication during the transition.
Director of Operations
4 Years- Directed daily operations across employees, subcontractors, scheduling, and client service.
- Managed recruiting, training, staffing, and workforce planning to keep service teams ready for demand.
- Resolved operational issues and coordinated service delivery across internal teams and subcontractors.
- Managed client relationships and onboarding to support account continuity and service quality.
- Built recruiting, staffing, and client service capabilities after promotion from Account Manager.
Business Development Manager
5 Years- Build lasting relationships with business owners and hiring managers to support repeat staffing opportunities.
- Identify client workforce needs and recommend staffing solutions aligned with operational requirements.
- Develop B2B business while managing staffing accounts across the full client relationship cycle.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Sales & Trainer
6 Years- Generated new business through outside sales and networking.
- Supported recruiting, staffing, client management, and employee training across branch operations.
- Traveled to other branches to train new sales representatives and reinforce consistent sales practices.
Education
Skills
Client success & account management
Business development & B2B sales
Account planning
Renewal management
Client onboarding
Operations & team management
Staffing & recruiting
Workforce scheduling
KPI reporting
Escalation management
Contract negotiation
Revenue forecasting
Pipeline management
CRM
Interviewing
Performance management
Workforce planning
Customer success metrics
Client health monitoring
Certification
2-15 Life, Health & Variable Annuities
Timeline
Client Success Manager
Diversified Sourcing Solutions
08.2025 - CurrentRead More
Selling Branch Manager
Labormax Staffing
05.2024 - 08.2025Read More
B2B Sales Representative
Jani-King
01.2022 - 01.2024Read More
Operations Manager
VIP International
01.2019 - 01.2021Read More
Director of Operations
Gator Cleaning Solutions
01.2015 - 01.2019Read More
Business Development Manager
Pacesetter Personnel Services
01.2010 - 01.2015Read More
Sales & Trainer
GPC Staffing Right Hand Man
01.2004 - 01.2010Read More
Indian River Community College
Read More