Jenny Andrea Correa Gutierrez
LAWRENCEVILLE,Georgia
Summary
Proactive Dispatcher with extensive experience managing high-stress situations and ensuring timely deliveries. Skilled in dispatch coordination, customer service, and conflict resolution, with knowledge of dispatch software and route navigation. Brings strong problem-solving abilities, effective communication, and a focus on continuous improvement to advance team success.
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Dispatcher
Dollar Taxi
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Route Navigation
- Incident Reporting
- Customer Service
- Decision-Making
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Creative Thinking
- Relationship Building
- Speech Clarity
- Customer File Maintenance
- Service Vehicle Dispatch
- Written Communication
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Continuous Improvement
Timeline
Dispatcher
Dollar Taxi
09.2022 - Current