Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Costello

Summary

Human Resources Executive with over 10+ years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.

Overview

9
9
years of professional experience

Work History

HR Director

American Sale
01.2022 - 01.2024
  • Enhanced employee satisfaction by implementing streamlined HR processes and tools.
  • Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
  • Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
  • Established strong relationships with both employees and management teams, fostering a collaborative work environment.
  • Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
  • Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
  • Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
  • Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Directed hiring and onboarding programs for new employees.

HR Director

Window Works, Tiger Bath Solutions
01.2018 - 01.2022
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Supported business growth by developing talent acquisition strategies that targeted top industry professionals.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

HR Manager/Officer

Marquette Bank
11.2014 - 12.2017
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Reduced recruitment costs by establishing strong relationships with job agencies and universities.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Supported business growth by developing talent acquisition strategies that targeted top industry professionals.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Managed employee disputes by employing conflict resolution techniques.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.

Education

BBA -

Lewis University
Romeoville, IL

Skills

  • Job Analysis
  • Workforce Planning
  • Succession Planning
  • Recruitment Strategies
  • Employment Law
  • Employee Relations
  • Dispute Mediation
  • FMLA administration
  • Payroll Management
  • Employee Handbook Development
  • Corrective Action Planning
  • Legal Compliance

Timeline

HR Director

American Sale
01.2022 - 01.2024

HR Director

Window Works, Tiger Bath Solutions
01.2018 - 01.2022

HR Manager/Officer

Marquette Bank
11.2014 - 12.2017

BBA -

Lewis University

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Jenny Costello