Jenny Costello
Lockport,IL
Summary
Experienced Human Resources Executive with over 10+ years in progressively advancing HR roles. Extensive understanding of employment law, compensation, recruitment, and employee relations. Actively collaborates with HR service providers and suppliers to optimize HR systems, payroll, insurance, and training and development initiatives. Committed to fostering a high-performing organization through efficient operating systems, a skilled and professional workforce, and sound financial resources.
Overview
12
12
years of professional experience
Work History
HR Manager
Assured Insulation Solutions
08.2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Developed comprehensive training programs, empowering employees to reach their full potential within the organization.
- Reduced recruitment costs by establishing strong relationships with job agencies and universities.
- Implemented performance reviews and motivational strategies to elevate HR team results.
HR DIRECTOR
American Sale
01.2022 - 01.2024
- Enhanced employee satisfaction by implementing streamlined HR processes and tools
- Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction
- Established strong relationships with both employees and management teams, fostering a collaborative work environment
- Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings
- Provided updates on HR policy changes to employees to satisfy compliance and state laws
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information
- Recommended appropriate resolutions to employee relations concerns and managed disciplinary issues and investigations of misconduct
- Directed hiring and onboarding programs for new employees
HR DIRECTOR
Window Works, Tiger Bath Solutions
01.2018 - 01.2022
- Reduced recruitment costs by establishing strong relationships with job agencies and universities
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment
- Ensured legal compliance with labor laws by conducting regular audits and updating policies, as necessary
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company’s values
- Managed employee disputes by employing conflict resolution techniques
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
- Monitored and oversaw employee claims involving performance-based and harassment incidents
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
HR MANAGER/OFFICER
Marquette Bank
11.2014 - 12.2017
- Reduced recruitment costs by establishing strong relationships with job agencies and universities
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment
- Ensured legal compliance with labor laws by conducting regular audits and updating policies, as necessary
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company’s values
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
- Led decision-making and implementation of HR policies, procedures, programs, and functions
HR ASSISTANT
Ecolab
09.2013 - 11.2014
- Processed Talent Acquisition utilizing BrassRing
- Prescreened, scheduled, and interviewed new hire candidates
- Conducted new hire orientation/onboarding process
- Assisted associates with inquiries and concerns via email, phone, and in-person
- Maintained employee records database
- Developed training and performance for supervisors
- Maintained and distributed progressive discipline including performance and attendance
- Processed all employee changes regarding terminations, job change and salary
- Managed STD and tracked FMLA
- Assisted with volunteer activities involving United Way and Visions for Learning
- Designed and implemented recognition events
- Conducted background screenings using E-Verify and scheduled drug screenings
- Prepared monthly headcount reports
- Assisted management with employee coaching sessions
- Executed hourly employee investigations
Education
BBA -
Lewis University
Romeoville, ILSkills
- Strategic Workforce Planning
- Talent Acquisition Strategies
- Workplace Compliance Knowledge
- Conflict Resolution
- FMLA Compliance Management
- Payroll Administration
- Designing Employee Policy Manuals
- Action Plan Development
Timeline
HR Manager
Assured Insulation Solutions
08.2024 - Current
HR DIRECTOR
American Sale
01.2022 - 01.2024
HR DIRECTOR
Window Works, Tiger Bath Solutions
01.2018 - 01.2022
HR MANAGER/OFFICER
Marquette Bank
11.2014 - 12.2017
HR ASSISTANT
Ecolab
09.2013 - 11.2014
BBA -
Lewis University
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