Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Cummings

Appleton

Summary

Dynamic Shift Leader at Walgreens with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I enhanced customer satisfaction through effective problem-solving and training initiatives, fostering a positive work environment that reduced turnover and improved team performance.

Overview

11
11
years of professional experience

Work History

Shift Leader

Walgreens
03.2021 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Sandwich Artist

Subway
02.2015 - 05.2017
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

High School Diploma -

Arrowhead High School
Hartland, WI
06-1999

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Conflict resolution
  • Staff education and training
  • Staff training and development
  • Motivational leadership
  • POS system operation
  • Safety processes and procedures
  • Assigning work
  • Inventory counts
  • Complaint resolution
  • Sales and upselling
  • Shift paperwork completion
  • Issue resolution
  • Role modeling
  • Policy enforcement
  • Professional appearance
  • Operations management
  • Equipment troubleshooting
  • Employee attendance monitoring
  • Policy and procedure enforcement
  • Decision-making capacity
  • Shift checklists
  • Shift leadership
  • Multitasking
  • Attention to detail
  • Customer service
  • Organizational skills
  • Task prioritization
  • Critical thinking
  • Relationship building
  • Team building
  • Decision-making
  • Teamwork
  • Food safety
  • Food preparation

Timeline

Shift Leader

Walgreens
03.2021 - 08.2025

Sandwich Artist

Subway
02.2015 - 05.2017

High School Diploma -

Arrowhead High School

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