Dynamic professional with a proven track record in professional billing revenue and operations. Recognized for leadership and problem-solving skills, successfully implemented training programs that enhanced staff performance. Proficient in EPIC and E-clinical Works. Successful in fostering a positive work environment by driving efficiency and collaboration across teams.
Overview
15
15
years of professional experience
Work History
Volunteer
Community Assistance/Outreach
08.2025 - Current
Collaborated with team members to streamline communication and enhance project efficiency.
Participated in training sessions to develop skills in planning and coordination.
Contributed to team meetings, sharing insights and proposing ideas for future projects.
Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
Providing mobile food pantry services
Elder Care Provider
Private In-home
03.2020 - 03.2025
Provided compassionate support ensuring comfort and safety in daily activities.
Assisted with personal care tasks, including grooming, bathing, and mobility support.
Mantained household by providing meals, clean living environment, etc.
Manager of Physician Billing
Garnet Health (formerly Greater Hudson Valley Health System)
08.2019 - 03.2020
Oversaw professional billing for multi-specialty medical/hospital group which included several urgent cares
Developed and implemented training programs to improve staff performance and engagement.
Assisted with contract issues with payors as well as correcting issues with CLIA certificates
Analyzed performance metrics to identify areas for improvement
Facilitated regular team and inter departmental meetings to foster collaboration and address challenges.
Designed workflows that reduced duplication of efforts, enhancing overall productivity across departments.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Increased number of FTE's, increased salaries to match industry standards
Created appropriate job descriptions for various positions
Implemented proper training utilizing various systems and 3rd party vendors
Reported directly to CFO
Director of Billing Operations
Gastroenterology Associates of New Jersey
05.2017 - 08.2018
Oversaw revenue for specialty group with 23 locations, 10 hospitals, 9 ASC's and Pathology lab.
Oversaw credentialing and contracting
Oversaw billing system change from ADS to E-clinical Works (ECW)
Facilitated build within ECW
Reported directly to COO
Assistant Director of Billing Operations
Institute for Family Health
02.2011 - 04.2017
Oversaw revenue across 24+ FQHC locations which included school based, homeless and dental locations.
Oversaw productivity utilizing EPIC, Dentrix, and Change Healthcare (formerly Emdeon)
Served as resource for contracting, credentialing, variously business development teams and contract maintenance analyst
Implemented workflows to maximize production by reducing keystrokes and improved efficiency
Managed staff of 20+ (hourly & salary)
Created training programs for internal staff as well as site trainings
Reported directly to VP of Business Development
Managed Care Contracting Manager
Reviewed and negotiated contracts for medical, dental and behavioral health payers.
Credentialed service locations with Medicare and Medicaid
Created NPI's for new sites (NPPES)
Performed analasis and reports as needed
Served as Medicare Compliance Officer - prepared yearly cost reports
Handled escalated billing and contracting issues
Reported to VP of Business Development
Education
Bachelor of Science - Business (Organizational Leadership & Communicatio
Marist
Poughkeepsie, NY
08-2004
Paralegal -
Marist College
Poughkeepsie, NY
03-2002
Skills
Positive attitude
Teamwork and collaboration
Organized and efficient
Problem-solving
Leadership qualities
Community service
Conflict resolution
SOFTWARE:
EPIC
E-clinical Works
E-claims
NThrive
Change Healthcare (Emdeon)
PECOS
NPPES
Timeline
Volunteer
Community Assistance/Outreach
08.2025 - Current
Elder Care Provider
Private In-home
03.2020 - 03.2025
Manager of Physician Billing
Garnet Health (formerly Greater Hudson Valley Health System)
08.2019 - 03.2020
Director of Billing Operations
Gastroenterology Associates of New Jersey
05.2017 - 08.2018
Assistant Director of Billing Operations
Institute for Family Health
02.2011 - 04.2017
Bachelor of Science - Business (Organizational Leadership & Communicatio
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