Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Jenny Delacruz

Administrative Professional
Queens,United States
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Jenny Delacruz

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the administrative, airline, and media industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

31
years of professional experience

Work History

Entertainment Partners
Manhattan, NY

Production Assistant/ Side Job
10.2000 - Current

Job overview

  • Assist on various production sets Location scouting and parking coordinator on Law & Order for 4 years
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Completed wide range of tasks in diverse filming areas to support operations.

ALTA
Davie, FL

Service Administrator
11.2019 - 08.2020

Job overview

  • Prepared customer invoices and maintained client accounts
  • Answer customer inquiries about parts, services, and equipment
  • Assisted Service manager, Dispatcher, and technicians
  • Prepared spread sheets and reports
  • Organized and maintained documents, files, and records.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

US Airways, American Airlines
Jamaica, NY

Customer Service Representative
02.2015 - 02.2016

Job overview

  • Announce arrival and departure information using public address systems
  • Provide passenger assistance with check in process, boarding passes, and reservations at terminal and gate
  • Promote destinations, packages, and other travel services
  • Gate agent duties including jet bridge operation, passenger boarding and de-boarding, upgrades, and seat assignments.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Directed passengers to correct loading gates or areas for departures and connections.

Spirit Airlines
Hollywood, FL

Ticketing Agent
01.2012 - 08.2012

Job overview

  • Assisted customers with ticket purchases and trip planning
  • Assisted passengers with check-in, luggage, and boarding process
  • Assisted travelers with general airport information.

Superior Tech Solutions
Manhattan, NY

Office Administrator
05.2004 - 12.2010

Job overview

  • Coordinated communications including taking calls, responding to emails, and interfacing with clients as well as other departments and employees
  • Processed payroll
  • Maintained supply orders and assured incoming and outgoing mail and packages
  • Active role as personal assistant to President of company.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Organized and attended meetings and compiled related documents and reports.
  • Arranged domestic and international travel plans and itineraries.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

Keiser University
Fort Lauderdale, FL

from Diagnostic Medical Sonography
11.2016

LaGuardia Community College of The City University of New York
Long Island City, NY

from GED
09.2010

Realty Institute
Flushing, NY

Real Estate Sales Agent Certification & License from Real Estate
04.2005

Drake Business School
Astoria, NY

Certificate, Business Administration
04.1999

Skills

  • Bilingual Communications
  • Reservations
  • Microsoft Office
  • Quickbooks
  • Sales
  • Administration
  • Billing
  • Customer Service
  • Data Entry
  • Call Center
  • Supervisory Skills
  • Interpretation and Translation Services
  • Customer Account Management
  • Data Entry and Maintenance
  • Inbound and Outbound Calling
  • Accounts Payable and Accounts Receivable
  • Corporate Standards
  • Invoice Preparation and Processing
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Administrator

ALTA
11.2019 - 08.2020

Customer Service Representative

US Airways, American Airlines
02.2015 - 02.2016

Ticketing Agent

Spirit Airlines
01.2012 - 08.2012

Office Administrator

Superior Tech Solutions
05.2004 - 12.2010

Production Assistant/ Side Job

Entertainment Partners
10.2000 - Current

Keiser University

from Diagnostic Medical Sonography

LaGuardia Community College of The City University of New York

from GED

Realty Institute

Real Estate Sales Agent Certification & License from Real Estate

Drake Business School

Certificate, Business Administration

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Jenny DelacruzAdministrative Professional