Jenny Dillard
Norfolk,VA
Summary
Dynamic Senior Patient Advocate with exceptional expertise in coaching, documentation, and active listening. Recognized for strong decision-making skills and a commitment to fostering positive patient experiences. Proven track record of reliability, resourcefulness, and effective leadership underscores the ability to drive impactful outcomes in healthcare settings. Passionate about empowering patients and enhancing their journeys through dedicated advocacy and support.
Overview
9
9
years of professional experience
Work History
Senior Patient Advocate
CareCentrix
02.2022 - Current
- Advised patients on available resources such as financial assistance programs or community organizations that could assist them in obtaining quality healthcare services.
- Developed strong relationships with medical staff, patients, and families to ensure the best possible care for each individual.
- Supported vulnerable populations by advocating for their rights while ensuring they receive equitable access to quality healthcare services.
Claims Specialist
Conduent
12.2019 - 03.2021
- Evaluated incoming documentation for completeness before initiating claim processing.
- Delivered exceptional customer service to policyholders and claimants by addressing inquiries, resolving disputes, and clarifying coverage details.
- Evaluated claims to assess company's liability and rendered approval or denial decisions based on policy provisions.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Technical Support Representative
Cox
06.2018 - 01.2020
- Assisted customers with technical issues through phone, email, and chat support. Addressed customer inquiries in a timely and professional manner.
- Diagnosed and resolved technical issues utilizing diverse diagnostic tools.
- Diagnosed and resolved device-specific issues impacting network performance and internet connectivity.
Dispute Resolution Specialist
Portfolio Recovery Associates
01.2017 - 03.2018
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Education
BS Information And Cybersecurity Operations - Digital Forensic Track
05-2027
High School Diploma -
06.2014
Skills
- Patient care expertise
- Interdepartmental collaboration
- Knowledge of HIPAA guidelines
- Proficient in conflict management
- Multitasking and organization
- Adaptable work hours
- Analytical problem-solving
- Effective team leadership
Accomplishments
Deans List
Timeline
Senior Patient Advocate - CareCentrix
02.2022 - Current
Claims Specialist - Conduent
12.2019 - 03.2021
Technical Support Representative - Cox
06.2018 - 01.2020
Dispute Resolution Specialist - Portfolio Recovery Associates
01.2017 - 03.2018
Norview High School - High School Diploma,
ECPI University - BS Information And Cybersecurity Operations, Digital Forensic Track