Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Djamen

Houston,Texas

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Community Manager

P00ls
02.2021 - 01.2022
  • Created valuable resources to educate community members on industry trends and best practices.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.

Administrative Assistant

H&T braiding
07.2022 - Current
  • Answered incoming calls promptly, professionally greeting each caller
  • Provided customer service in French and English to customers over the phone, responding to inquiries and resolving issues
  • Processed payments accurately according to established guidelines
  • Answered inbound calls to handle customer inquiries, complaints and billing questions
  • Developed strong relationships with customers by providing timely responses and follow-up support
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Managed high volumes of emails from customers in both French and English
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

Education

Associate of Science -

Lonestar College
05.2001 -

Skills

Document Translation

undefined

Timeline

Administrative Assistant

H&T braiding
07.2022 - Current

Community Manager

P00ls
02.2021 - 01.2022

Associate of Science -

Lonestar College
05.2001 -

Similar Profiles

CREATE PROFILE
Jenny Djamen