Jenny Do
San Bernardino,CA
Summary
Dedicated and focused key holder who works to identify customer needs to increase positive feedback. Offers unparalleled commitments to reliability, sales and service. Delegates and plans to follow up on expected or unexpected tasks and assignments to meet objectives and expectations while fostering a positive environment for associates.
Overview
3
3
years of professional experience
Work History
Client Service Professional/Receptionist
H&R Block Tax Service
San Bernardino, CA
01.2024 - Current
- Deliver an outstanding client experience by providing a warm environment to create a unique first and last impression for all clientele.
- Handled inbound customer inquiries via phone and email in a timely manner.
- Called clientele through campaign calls to potentially increase client interest in returning for our services the following year.
- Promptly responded to customers' needs and requests for assistance.
- Scheduled appointments for clients and followed up on missed appointments as needed.
- Troubleshoot and resolve computer issues.
- Maintain a knowledge base of the evolving products and services.
Key Carrier/Admin Coordinator
Marshalls Department Store
San Bernardino, CA
09.2021 - Current
- Coordinate the activities of employees within various departments.
- Large focus on leading a team to success in regard to training staff, displaying merchandise, driving company sales and solving customer issues.
- Opened and closed the store.
- Efficiently reports to upper management to communicate sales and to track the store goals of the day (i.e. following up if we got a positive or negative customer review).
- Responsible for creating a pleasant shopping environment for all customers while providing outstanding customer service to drive customer loyalty.
- Actively collaborate with all associates to create a communicative environment and to fully operate as a team.
- Assisting with merchandising and inventory activities (i.e. creating supply orders).
- Desire to learn about merchandise within the store to better provide service to customers.
- Strong cash handling skills including maintaining all register business day counts and handling bank deposits.
- Filing and organizing paperwork according to company protocols.
- Processed sales transactions quickly and accurately while maintaining proper security of all money and media at the registers.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Conducted interviews with potential candidates for open positions within the organization.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Kitchen Staff Member
Emporium Thai
Los Angeles, CA
04.2021 - 06.2021
- Maintained composure and work quality while under stress.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected/unexpected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Bachelor of Arts - Sociology with a minor in Asian Humanities
University of California, Los Angeles
Los AngelesSkills
- Sales floor support
- Stockroom arrangements
- Customer Service
- Fast Learner
- Leadership
- Adaptability
- Critical Thinker and Problem Solving
- Effective Time Management
- Strong Communication Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Positive
- Employee Scheduling
- Front end operations
- Staff Training and Development
- Staff Training
- Daily Reporting
- Inventory Monitoring
- Product ordering
- Task Delegation
- Cash Handling
- Cash Handling Accuracy
Languages
English
Native/ Bilingual
Vietnamese
Full Professional
Timeline
Client Service Professional/Receptionist
H&R Block Tax Service
01.2024 - Current
Key Carrier/Admin Coordinator
Marshalls Department Store
09.2021 - Current
Kitchen Staff Member
Emporium Thai
04.2021 - 06.2021
Bachelor of Arts - Sociology with a minor in Asian Humanities
University of California, Los Angeles
Similar Profiles
Aditya SharmaAditya Sharma
Customer Service Representative at H&r Block Tax ServiceCustomer Service Representative at H&r Block Tax Service
Patrick ChiaPatrick Chia
Tax Consultant at H&R Block Tax ServiceTax Consultant at H&R Block Tax Service
Kayla CargileKayla Cargile
Tax Associate at H & R Block Tax ServicesTax Associate at H & R Block Tax Services