Jenny Duncan
Orrick,MO
Summary
Results-driven Vice-President of Recovery Services with a strong focus on strategic communication and team collaboration. Adept at developing policies that enhance operational efficiency and advocating for best practices in substance use treatment, particularly for vulnerable populations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice-President of Recovery Services
Burrell Behavioral Health Center
Independence, Missouri
09.2023 - Current
- Develop and implement comprehensive policies to drive operational excellence.
- Create effective communication strategies between management team members and employees at all levels of the organization.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Conduct comprehensive research and data analysis to support strategic planning and informed decision-making.
- Train staff on best practice models and provided on going coaching and support to ensure effective delivery of service.
- Spearheaded the design and implementation of specialized substance use treatment programs for pregnant women, integrating prenatal care with substance use treatment services.
Director of Recovery Services
Comprehensive Mental Health
Independence, MO
08.2016 - 09.2023
- Provide exemplary modeling, mentorship and training to managers under my supervision.
- Managed all aspects of operations including budgeting/financial management; recruitment and hiring; training and supervision,; marketing and outreach; quality improvement initiatives.
- Oversee monthly and yearly data required by funders which include, county and state.
- Aided in successfully negotiating contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPPA, benefit administration and general liability.
- Advocated for pregnant women in recovery by promoting stigma-free care, and educating providers on best practices for substance use in pregnancy.
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
Program Manager Recovery Services
Comprehensive Mental Health Services INC.
Independence, MO, MO
05.2013 - 08.2016
- Fostered excellence by example by “setting pace” and being hands on to staff.
- Network with community partners to ensure optimal services for consumer care.
- Provide conflict resolution of staff, managerial and or client concerns.
- Trained staff on best practice models and provided on going coaching and support to ensure effective delivery of service.
- Generated and delivered reports, program review presentations and other program status updates.
- Expanded program reach by securing funding, building referral networks, and integrating services with local hospitals and community clinics for pregnant and postpartum women.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
Team Lead (ITCD) IDDT
Comprehensive Mental Health
Independence, MO
04.2010 - 05.2013
- Responsible for staff evaluations, time sheets and corrective action of staff.
- Conducted intake assessment to formulate treatment plan and manage client records.
- Conduct weekly staff meetings to review performance reviews and discuss.
- Collaborated with physicians on treatment plans for each individual patient based on their specific needs and circumstances.
- Managed caseload hours and established routines to support and provide quality care.
- Met with internal teams to discuss programmatic issues.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Maintained accurate records and documented client data in company databases.
Education
Master of Arts - Counseling
Webster University
St Louis, MO05.2010
Bachelor of Arts - Human Services
Park University
Kansas City, MO05.1997
Skills
- Planning and Coordination
- Critical Thinking
- Training & Development
- Active Listening
- Friendly, Positive Attitude
- Organizational Skills
- Team Management
- Supervision & Leadership
Certification
- MAADCII
Timeline
Vice-President of Recovery Services
Burrell Behavioral Health Center
09.2023 - Current
Director of Recovery Services
Comprehensive Mental Health
08.2016 - 09.2023
Program Manager Recovery Services
Comprehensive Mental Health Services INC.
05.2013 - 08.2016
Team Lead (ITCD) IDDT
Comprehensive Mental Health
04.2010 - 05.2013
Master of Arts - Counseling
Webster University
Bachelor of Arts - Human Services
Park University
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