Jenny Dygert
Granbury,TX
Summary
Dynamic manager with a proven track record at Extreme Clean DFW, excelling in customer service and team leadership. Enhanced guest satisfaction and increased bookings through strategic planning and effective problem-solving. Cultivated strong relationships with clients and staff, driving operational efficiency and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Manager, Receptionist, Power Washer
Extreme Clean DFW
Granbury, TX
01.2016 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Education
Weatherford High School
Weatherford, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Operations management
Timeline
Manager, Receptionist, Power Washer
Extreme Clean DFW
01.2016 - Current
Weatherford High School