Hi, I’m
JENNY EBAN
Charlotte,NC
Summary
My name is Jenny, I love being able to provide outstanding service to customers. I’m very detail oriented and a fast efficient worker. I’ve been working in the service industry for the past 3 years. Im committed to creating a welcoming and enjoyable environment for guests. Always maintaining a clean and safe atmosphere. I’m a very reliable worker with excellent communication, time management, and computer skills. I’m currently a student looking to join a better work environment to gain real-world experience and social skills.
Overview
2
years of professional experience
Work History
Basil Thai Cuisine
Host/ Server Assistant
01.2025 - Current
Job overview
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
The Garrison Cocktail Bar
Hostess
10.2024 - 11.2024
Job overview
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Tupelo Honey Southern Kitchen & Bar
Head Hostess
07.2023 - 07.2024
Job overview
- Performed daily opening and closing duties such as restocking supplies, setting up tables, and organizing the front desk area
- Evaluated customer feedback regarding services rendered in order to improve overall quality of service
- Responded promptly to customer inquiries via email or telephone while adhering to established protocols
- Welcoming customers in with a warm smile and assisting them to their tables
Education
West CharlotteCharlotte, NC
High School Diploma
06.2025
University Overview
GPA: 3.2
Skills
- Exceptional communication
- Problem-solving abilities
- Guest service
- Task Prioritization
- Guest complaint resolution
- Mobile Order Management
- Order Management
- Time management abilities
- Phone Etiquette
- Customer service expertise
- Front-of-house display creation
LANGUAGES
Ede - Advanced
Bunoug - Advanced
English
Full Professional
Timeline
Host/ Server Assistant
Basil Thai Cuisine
01.2025 - Current
Hostess
The Garrison Cocktail Bar
10.2024 - 11.2024
Head Hostess
Tupelo Honey Southern Kitchen & Bar
07.2023 - 07.2024
West Charlotte
High School Diploma
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