Jenny Finney
Summary
Detail-oriented individual with exceptional communication and project management skills bringing years of experience handling accounts receivable functions. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Patient Account Coordinator
Pediatric Dental Group of Hattiesburg
08.2024 - 06.2025
- Processed patient billing inquiries, ensuring accurate account resolutions and timely responses.
- Managed patient account updates, maintaining compliance with healthcare regulations and policies.
- Resolved discrepancies in patient accounts through detailed review and effective problem-solving techniques.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Assisted in the development of training materials for new staff on billing procedures and systems.
Reception Coordinator/Patient Account Representative
Women's Pavilion of South Mississippi
08.2021 - 08.2024
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling for all 3 locations of our healthcare facilities.
- Coordinated communications between patients and medical staff to enhance service delivery.
- Developed training materials for new reception staff, enhancing onboarding effectiveness and team cohesion.
- Perform insurance verifications and check maternity benefits to write payment plans for delivery.
- Manage financial transactions and post the payments once the patient delivers.
- Serve as the primary point of contact for all drug representatives.
- Assisted in coordinating ongoing staff development, disciplinary action, staff meetings, continuing education, team-building and mentoring.
- Send weekly collection report to in-house collections and to collection agency.
- Handle patient complaints and resolve issues in a timely and effective manner.
- Issue refunds to patients that have overpaid for services.
Front Desk Receptionist
Pine Belt Veterinary Hospital
04.2021 - 08.2021
- Provide customer service such as greet customers, answer questions, process incoming patients and handle payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handle incoming and outgoing mail and email.
- Update and file patients charts.
- Enter the doctors notes from patients charts for their diagnosis, treatment plan and any recommendations.
- Process credit card payments and prepare bank deposits.
- Maintain cleanliness of the waiting room and work space.
Retail Merchandiser
Hallmark
09.2019 - 04.2021
- Merchandise, replenish and straighten Hallmark products in 14 MS stores.
- Audit and track merchandise daily with handheld device.
- Coordinated inventory management processes, ensuring stock levels met demand while reducing excess inventory.
- Interact in a professional manner with store employees, store management and customers while in the store.
Retail Merchandiser
Hallmark
04.2019 - 09.2019
- Merchandise, replenish and straighten Hallmark products in 13 TX stores.
- Audit and track merchandise daily with handheld device.
- Executed visual merchandising strategies to enhance product presentation and optimize customer engagement.
- Interact in a professional manner with store employees, store management and customers while in the store.
- Associate of the Month - June 2019
Regional Administrative Assistant - Wilmington, NC Region
Belk Incorporated
03.2014 - 12.2016
- Summarize data to prepare weekly reports to assist the regional team, while providing technical and administrative support to the Regional Vice President and the 12 stores in the Wilmington Region.
- Complete special projects; respond to inquiries; review and summarize materials and data; prepare slide presentations for special meetings.
- In support of Regional VP, maintain calendar; schedule travel; complete expense reports; order supplies for department.
- Experience using database, spreadsheet, and word-processing software to prepare various versions of statistical and written summary reports for different levels of management.
- Co-champion of Belk Charity events for the Wilmington stores (90+ charities).
- Represented Belk with outreach programs, including the Susan G. Komen Race for the Cure, Ladies Night Out, Wine Women & Shoes and Wrightsville Beach Cleanup events.
Administrative Clerk/Receptionist
Family Care Express/ Covington County Hospital
10.2013 - 03.2014
- Greet, register, instruct, discharge and provide general assistance to patients in the clinic.
- Obtain demographic and financial information provided by patient.
- Verify current insurance provided by patient on day of appointment.
- Determine, collect and input co-pays, co-insurance, deductibles and past due balances for collections.
- Reconciliation of money collected by balancing daily batch sheets.
Activity Assistant
The Arrington Living Center/ Covington County Hospital
03.2013 - 10.2013
- Assist the Activity Director as needed to conduct the daily activities for the residents.
- Encourage residents to participate in games, activities, crafts and hobbies.
- Help coordinate and distribute monthly activity calendars for residents based on their varied backgrounds, needs, and enjoyments.
- Maintain activity areas and ensure they are organized in a neat and orderly manner.
- Involve resident families, the community, and volunteers in activities to help residents transition and maintain a satisfying well-being and positive state of mind.
Church Secretary
Collins United Methodist Church
01.2011 - 03.2013
- Oversaw the operation of the church office and assisted the pastor with a variety of administrative duties.
- Answered phone calls, managed schedules, filing, and generated programs for services.
- Recorded personal data regarding new members of the congregation, visitors, and a variety of other issues affecting the church.
Office Clerk
City of Collins
01.2011 - 01.2011
- Responsible for answering phones, taking payments and everyday tasks
- Assisted in yearly tax preparation, collection and recording payments
- Issued privilege license and set up utility accounts
Personal Property Specialist/ Deputy Clerk
Covington County Tax Assessor/ Collector's Office
01.2008 - 01.2011
- Assists in processing all personal property tax reporting forms filed by taxpayers to determine the proper valuation and accuracy for the county tax digest.
- Appraises personal property using financial records, inspections, and valuation guides.
- Assist customers with tax questions/issues including personal property values, property ownership and location of property.
- Register mobile homes, print ownership maps and issue privilege licenses to businesses within the county.
- Ran daily comparison reports from the county and state and enter into Excel to balance out the day, week and month.
- Review applicable changes in state tax codes and the Appraisal Procedure Manual; attended classes for state Department of Revenue certification.
Education
Associate of Applied Science - Fashion Merchandising, Business And Marketing
Jones College
Ellisville, MS05.2004
Skills
- Strong organization
- Healthcare regulations
- Medical billing
- Verbal and written communication
- Collections experience
- Insurance verification
- Medical terminology
- Data entry proficiency
- Administrative support
- Organization skills
- Teamwork and collaboration
- Time management
Timeline
Patient Account Coordinator
Pediatric Dental Group of Hattiesburg
08.2024 - 06.2025
Reception Coordinator/Patient Account Representative
Women's Pavilion of South Mississippi
08.2021 - 08.2024
Front Desk Receptionist
Pine Belt Veterinary Hospital
04.2021 - 08.2021
Retail Merchandiser
Hallmark
09.2019 - 04.2021
Retail Merchandiser
Hallmark
04.2019 - 09.2019
Regional Administrative Assistant - Wilmington, NC Region
Belk Incorporated
03.2014 - 12.2016
Administrative Clerk/Receptionist
Family Care Express/ Covington County Hospital
10.2013 - 03.2014
Activity Assistant
The Arrington Living Center/ Covington County Hospital
03.2013 - 10.2013
Church Secretary
Collins United Methodist Church
01.2011 - 03.2013
Office Clerk
City of Collins
01.2011 - 01.2011
Personal Property Specialist/ Deputy Clerk
Covington County Tax Assessor/ Collector's Office
01.2008 - 01.2011
Associate of Applied Science - Fashion Merchandising, Business And Marketing
Jones College
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