Jenny-Flore S Louis
Warrenville,IL
Summary
Experienced in managing tasks and prioritizing responsibilities to optimize workflow efficiency. Proven ability to adapt swiftly to new environments and thrive in collaborative team settings. Committed to delivering high-quality results consistently and actively seeking opportunities for personal and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Copy and Print Associate
Office Depot
08.2022 - 09.2023
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
In Home Caregiver
HomeWell Care Services
01.2022 - 08.2023
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Front Desk Receptionist
EXTENDED STAY AMERICA
11.2021 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Collector
Medical Data Systems, Inc (MDS)
10.2022 - 03.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Mental Health Technician
Circles of Care
02.2021 - 11.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Experience Specialist
Ford Motor Company
08.2021 - 03.2022
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Caregiver
I am home care
06.2021 - 12.2021
- Performed caregiving duties including meal preparation, medication administration, and personal hygiene maintenance.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Work Study Student
Reading Area Community College
11.2018 - 06.2021
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Dunkin Donuts Crew Member
Dunkin' Donuts
01.2018 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate Degree - Nursing
Reading Area Community College
Reading, PA03.2020
High school diploma -
charter school
Reading, PA06.2018
Skills
- Caregiving
- Home Care
- Senior Care
- Meal Preparation
- Food Preparation
- Cooking
- Hotel experience
- Communication skills
- Bilingual
- Customer service
- Alzheimer's Care
- Fluent
- Hospital Experience
- Dementia Care
- Nursing
- Patient Care
- Laundry
- Hospice Care
- Microsoft Office
- Sales
- Organizational skills
- Phone etiquette
- Data entry
- Call center
- Cash handling
- Memory care
- Residential cleaning
- Dispatching
- Microsoft Excel
- Negotiation
- Microsoft Word
- Order processing efficiency
- File preparation expertise
- Call center transactions
- Outbound call center operations
Certification
Med technicien
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Collector
Medical Data Systems, Inc (MDS)
10.2022 - 03.2023
Copy and Print Associate
Office Depot
08.2022 - 09.2023
In Home Caregiver
HomeWell Care Services
01.2022 - 08.2023
Front Desk Receptionist
EXTENDED STAY AMERICA
11.2021 - 05.2023
Customer Experience Specialist
Ford Motor Company
08.2021 - 03.2022
Caregiver
I am home care
06.2021 - 12.2021
Mental Health Technician
Circles of Care
02.2021 - 11.2022
Work Study Student
Reading Area Community College
11.2018 - 06.2021
Dunkin Donuts Crew Member
Dunkin' Donuts
01.2018 - 09.2018
Associate Degree - Nursing
Reading Area Community College
High school diploma -
charter school
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