Jenny Foreman
Lakeland
Summary
Customer-focused professional with expertise in customer relationship management and process scheduling. Demonstrated ability to drive sales performance and enhance customer satisfaction through effective communication and problem-solving. Skilled in Salesforce and committed to ongoing professional development to support team goals.
Overview
12
12
years of professional experience
Work History
BDC Scheduler
Ed morse Automotive Group
Tampa
04.2021 - Current
- Ensure all inbound service inquiries are answered promptly, professionally, and according to script
- Make outbound calls to follow up with customers
- Respond to customer emails and chats
- Confirm appointments and reschedule missed appointments
- Log customer information and purify CRM
- Responsible for helping to drive traffic to our dealerships
Operations Coordinator
US Foods
Tampa
12.2016 - 01.2020
- Manages projects by organizing and expediting tasks, planning and coordinating presentations, meetings, travel plans, etc., as well as disseminating information quickly and accurately
- Acts as a liaison with other departments, tracks department relevant data, drafts written responses or replies by phone or email when necessary.
- Acts as business partner in assisting department staff members in meeting deliverables such as time management/prioritization of daily activities and maintaining focus on business matters/issues.
- May create and develop presentations as needed.
- Schedules and organize complex activities that may include meetings, department activities, travel and/or conferences for all members of the department as well as attendees from multiple locations.
- Interacts with all levels of the organization to ensure proper and timely communication and completion of tasks.
- Interacts with sister divisions to provide or furnish information, etc. Also corresponds with vendors
Secretary & Administrative Assistant
US Legal Support
Tampa
01.2014 - 12.2016
- Managed client relations through inbound and outbound calls, ensuring effective communication and support.
- Performed data entry and maintained financial records to ensure accurate and up-to-date information.
- Coordinated ordering and maintenance of office supplies across three locations to support daily operations.
- Scheduling / Billing inquiries
- Inbound/ out bound mail coordination
- Created a welcoming environment through regular office upkeep
Sales Coordinator
US Foods
Tampa
12.2016 - 01.2020
- The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools.
- Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services.
- Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling.
- Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner.
- Maintain ownership of all follow up communication from escalated inquiries.
- Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight.
- Take personal responsibility for continued professional development.
- Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required.
- Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
- Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
Education
Associate Degree - Criminal Justice
Southwest Florida College
Tampa, FL01-2013
Bachelor’s Degree - Public Service Administration
Southwest Florida College
Tampa, FL01-2013
Skills
- Process scheduling
- Customer relationship management (CRM)
- Salesforce proficiency
- Auditing and data entry
- CRM management
- Customer success
- Microsoft Office suite
- 10-key data entry
- Customer satisfaction strategies
- Interpersonal skills
- Team collaboration
- Problem solving techniques
- Customer service excellence
- Industry knowledge
- Global industry experience
- CDK and Edge software knowledge
- Case management software
Timeline
BDC Scheduler
Ed morse Automotive Group
04.2021 - Current
Sales Coordinator
US Foods
12.2016 - 01.2020
Operations Coordinator
US Foods
12.2016 - 01.2020
Secretary & Administrative Assistant
US Legal Support
01.2014 - 12.2016
Associate Degree - Criminal Justice
Southwest Florida College
Bachelor’s Degree - Public Service Administration
Southwest Florida College