Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenny Frye

Woodstock,VA

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housing Case Manager/Housing Counselor

ARE- Aids Response Effort
07.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
  • Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
  • Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.

Housing Navigator

Blue Ridge Legal Services
06.2020 - 07.2021
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Helped clients find permanent or temporary housing.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Sought out affordable housing options and residences for people in need.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Maintained database of housing resources, landlords and management companies.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over apartments by providing direct, hands-on support services.

HUD Certified Counselor

Blue Ridge Housing Networks
07.2019 - 06.2021
  • Empowered clients to make informed decisions on their housing options by delivering educational workshops.
  • Collaborated with community partners to provide comprehensive support services for clients facing housing challenges.
  • Maintained strong relationships with mortgage lenders, real estate agents, and attorneys to facilitate seamless transactions for clients.
  • Conducted thorough assessments of client eligibility for various housing assistance programs, ensuring accurate placement and appropriate support.
  • Provided ongoing case management for clients enrolled in housing programs, monitoring progress toward established goals.
  • Ensured compliance with federal, state, and local regulations related to fair housing practices and program requirements.
  • Enhanced client understanding of loan products and terms by explaining complex mortgage concepts in a clear and concise manner.
  • Streamlined processes within the organization by creating efficient systems for managing client data and tracking progress.
  • Increased access to affordable rental units by working closely with landlords and property managers to identify available properties suitable for clients'' needs.
  • Advocated on behalf of clients experiencing discrimination or unfair treatment in their pursuit of safe and affordable housing options.
  • Secured funding for agency programs through grant writing efforts, resulting in expanded service offerings for clients in need of housing assistance.
  • Managed high caseloads effectively while maintaining strict confidentiality standards.
  • Contributed to the development of organizational policies related to housing counseling services, ensuring alignment with industry best practices.
  • Facilitated positive outcomes for clients facing eviction proceedings by negotiating payment plans or alternative resolutions with landlords.
  • Assisted clients in accessing essential housing resources, such as utility assistance programs and emergency shelter services.
  • Continuously updated professional knowledge by attending industry conferences and participating in relevant training opportunities to better serve clients'' needs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.

Education

Bachelor of Science - Business Administration And Management

Siena College Quezon City, Philipppines
Quezon City, Philippines
04.2005

Skills

  • Client Advocacy
  • Organizational Skills
  • Project Management
  • Goal Setting

Certification

  • HUD Certified Housing Counselor, [ Housing and Urban Development] - 2019-current
  • Certified Homeless Specialist Counselor - Virginia Association of Housing Counselors- 2021- current
  • Servsafe Certified - 2013 - 2017

Timeline

Housing Case Manager/Housing Counselor

ARE- Aids Response Effort
07.2021 - Current

Housing Navigator

Blue Ridge Legal Services
06.2020 - 07.2021

HUD Certified Counselor

Blue Ridge Housing Networks
07.2019 - 06.2021

Bachelor of Science - Business Administration And Management

Siena College Quezon City, Philipppines
  • HUD Certified Housing Counselor, [ Housing and Urban Development] - 2019-current
  • Certified Homeless Specialist Counselor - Virginia Association of Housing Counselors- 2021- current
  • Servsafe Certified - 2013 - 2017
Jenny Frye