Jenny Gandee
Red Oak,OK
Summary
Dedicated professional with expertise in multi-line phone operation and confidentiality management, demonstrated at Choctaw Nation Health Services Authority. Enhanced customer service through efficient call routing and exceptional telephone etiquette, resulting in improved caller satisfaction and operational efficiency. Proven ability to handle high-volume communications while maintaining professionalism and a calm demeanor.
Overview
8
8
years of professional experience
Work History
Switchboard Operator
Choctaw Nation Health Services Authority
Talihina, OK
03.2024 - Current
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Routed emergency calls to the appropriate department or personnel.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Responded efficiently to email inquiries regarding company policies and services provided.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Alerted staff of emergency information and general announcements using PA system.
- Provided training and coaching to new PBX operators.
- Paged employees over PA system to ensure prompt connection with callers.
Veterinary Assistant
Hulsey Veterinarian Services
Red Oak , OK
10.2024 - 01.2025
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
Office Manager
Tulsa Granite
Wilburton, OK
08.2016 - 07.2017
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
Education
General Studies
Eastern Oklahoma State College
Wilburton, OK12-2024
Skills
- Multi-Line Phone Operation
- Confidentiality
- Strong telephone etiquette
- Efficient Switchboard Management
- Call routing
- Calm demeanor
- Researching customer issues
- Excellent verbal communication skills
- Answering questions
Affiliations
I live on a small Farm and spend a lot of time raising poultry, Gardening and just being outside working.
Timeline
Veterinary Assistant
Hulsey Veterinarian Services
10.2024 - 01.2025
Switchboard Operator
Choctaw Nation Health Services Authority
03.2024 - Current
Office Manager
Tulsa Granite
08.2016 - 07.2017
General Studies
Eastern Oklahoma State College
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