Jenny Gardner
La Center,WA
Summary
Proven Case Manager with a track record of enhancing client outcomes at Sea Star Senior Services through expert care coordination and problem-solving. Skilled in case documentation and building strong relationships, I've significantly improved service delivery efficiency. My leadership in client advocacy and meticulous records management has fostered a culture of excellence and compliance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Case Manager
Sea Star Senior Services
2024.06 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
In House Case Manager
Yela Fiduciary Services
2023.06 - 2024.06
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Assistant Teacher
Vancouver Montessori School
2022.04 - 2023.06
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Supervisior
Pegasus Social Services
2015.01 - 2022.04
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
CNA
Clark County CNA Training Center
Battle Ground, WA08.2021
High School Diploma -
Evergreen High School
Vancouver, WA06.1989
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Client Advocacy
- Care Coordination
- Case Planning
- Records Management
- Patient support
- Home Visits and Inspections
Timeline
Case Manager
Sea Star Senior Services
2024.06 - Current
In House Case Manager
Yela Fiduciary Services
2023.06 - 2024.06
Assistant Teacher
Vancouver Montessori School
2022.04 - 2023.06
Supervisior
Pegasus Social Services
2015.01 - 2022.04
CNA
Clark County CNA Training Center
High School Diploma -
Evergreen High School
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