Jenny George
Kansas City,MO
Summary
Accomplished Senior Analyst with a proven track record at CVS Health with exceptional problem-solving abilities, enhancing workflow optimization and fostering team collaboration. Renowned for developing impactful training materials and driving significant improvements in pharmacy operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst, Patient Safety
CVS HEALTH CORPORATION
Work From Home - Remote
05.2023 - 01.2025
- Manage and monitor the Patient Safety shared inbox.
- Review, support, and triage various inquiries from store teams, field leaders, and additional partners.
- Follow up on unresolved pediatric early error detection concerns.
- Research and respond to payer grievances, while ensuring that the quality-of-care concerns are addressed.
- Support field leaders with engaging business teams when faced with customer relations concerns.
- Drafted documents that outline processes, procedures, and best practices.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Joined meetings with stakeholders to discuss objectives and budgets.
- Provided technical support for existing reports, dashboards or other tools.
- Developed training materials for end users.
- Maintained or updated business intelligence tools, databases or dashboards.
- Drafted documents that outlined processes, procedures, and best practices.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Equip store and field leaders with the necessary tools and job aids to research concerns.
Senior Analyst, DUR
CVS HEALTH CORPORATION
Work From Home - Remote
06.2022 - 05.2023
- Populate and complete the Representative Patient Monthly Audits.
- Coordinate with the Divisional Professional Practice Leader.
- Present weekly audit findings to the Senior Manager, Executive Director of Patient Safety, Safety Quality Clinical Lead Director, Divisional Professional Practice Leader Director, and VP of Pharmacy Professional Services.
- Mentor and train new team members.
- Conduct interview/introduction calls with outside partners, along with consistent communication.
- Synthesized current business intelligence or trend data to support recommendations for action.
Product Integrity Support - Stretch Assignment
CVS HEALTH CORPORATION
Work From Home - Remote
08.2021 - 06.2022
- Respond to store submitted surveys and assisting with clinical assessments on potentially impacted pharmacy product to determine product integrity and stability
- Support store teams, field leadership, and operations/compliance partners through natural disasters, large-scale weather events, and other extraordinary events where product integrity concerns arise
- Educate store teams and field leaders on which steps/processes must occur after given assessment guidance and will, in certain instances, follow-up with store teams to ensure steps are being completed appropriately, while ensuring product integrity and patient safety standards are met
Lead Certified Pharmacy Technician
CVS Pharmacy, Retail
Lee's Summit, MO
01.2020 - 08.2021
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Train new hires, interns, help mentor new pharmacists, and manage schedules.
- Manage weekly reports and audits.
- Inventory Specialist.
- Communicate with doctors' offices, insurance companies, and other pharmaceutical companies.
- Customer assistance and assure satisfaction.
- Answer multiple phone lines while multitasking, and ensure the pharmacy runs efficiently.
Acquisition Conversion Trainer
CVS Pharmacy
St Louis, MO
05.2020 - 08.2020
- Train using CVS systems.
- Support contractors/vendors.
- Organize operating supplies.
- Assist in inventory, placing orders, and training on policies and procedures.
- Coach the team on WeCARE Workflow best practices, providing guidance when necessary.
- Provide in-store training for colleagues.
- Conduct follow-up visits with team leads to create action plans to close any gaps.
Field Colleague Trainer
CVS Pharmacy
Austin, TX
07.2016 - 01.2020
- Facilitate pharmacy classes, and manage the classroom environment independently using role play, simulations, team exercises, group discussions, videos, and lectures to instruct participants in a variety of ways.
- Collaboratively develop, prepare, format, and write PTCB training materials using examples, PowerPoints, surveys, and facilitate classes for the Austin, San Antonio, and Houston markets for training courses.
- Conduct orientation, complete hired documents (e.g., I-9s), support, and coordinate on-the-job training, and one-on-one tutoring sessions for new employees.
- Extensively train new and existing employees.
- Complete 1:1 in-store training for each colleague.
- Evaluate trainees and give feedback to the Pharmacy Manager.
- Evaluate training store locations to ensure compliance with company Learning Store requirements.
- Ensure compliance with company training expectations.
- Communicate effectively with all levels of the organization, including follow-up with Store Managers, District Leaders, and the Regional Training Manager on employee and/or store training needs.
- Develop and mentor on-the-job coaches for select training programs to help our organization become more effective at training new colleagues.
- Utilize LEARNet, MySchedule, Outlook, Microsoft Office, PowerPoint, Word, and Excel to create PowerPoints, schedules, meetings, classes, store visits, and process information.
Education
Some College (No Degree) - General Studies
Longview Community College
Lee's Summit, MOSkills
- Report preparation
- Staff development
- Team collaboration
- Manual and automated medication dispensing
- Pharmacy operations
- Problem-solving skills
- Prescription interpretation
- New hire onboarding
- Supporting pharmacy operations
- Workflow optimization
- Resolving customer issues
- Merger and acquisition integration
- Training & Development
- Complex Problem-solving
- Verbal and written communication
- Team collaboration and leadership
- Some SQL and databases
- Microsoft office
Time in position
2 years 7 months
Time in job profile
3 years 7 months
Length of service
18 years 4 months 15 days
Hiredates
08/21/06, 08/21/06, 08/21/06
Certification
- CPhT (Nationally Certified Pharmacy Technician)
Languages
English
Full Professional
References
References available upon request.
Timeline
Senior Analyst, Patient Safety
CVS HEALTH CORPORATION
05.2023 - 01.2025
Senior Analyst, DUR
CVS HEALTH CORPORATION
06.2022 - 05.2023
Product Integrity Support - Stretch Assignment
CVS HEALTH CORPORATION
08.2021 - 06.2022
Acquisition Conversion Trainer
CVS Pharmacy
05.2020 - 08.2020
Lead Certified Pharmacy Technician
CVS Pharmacy, Retail
01.2020 - 08.2021
Field Colleague Trainer
CVS Pharmacy
07.2016 - 01.2020
Some College (No Degree) - General Studies
Longview Community College