JENNY GERMOSEN
Pendergrass,GA
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
17
17
years of professional experience
Work History
COO
TMT CONCEPTS
08.2022 - Current
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw the development of new products or services from conception to market launch.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
Director of Operations
Tmt Concepts
08.2021 - 07.2022
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Assigned work to employees based on project requirements and individual team member strengths.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Increased customer base and market share by promoting product through diverse channels.
- Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
General Manager
Tequila Mama Taqueria
11.2019 - 08.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked monthly sales to generate reports for business development planning.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Floor Manager
Tequila Mama Taqueria
02.2019 - 11.2019
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed team member performance and developed improvement plans for weak points.
- Trained, motivated and oversaw team of 30 servers in delivering outstanding service to every customer.
- Stayed up-to-date on extensive company products and services.
Hostess / Assistant Manager
Pepes Bar and Grill
01.2018 - 02.2019
- Welcome customers
- Take reservations
- 1 Closing reports
- Sales reports
- Catering and sales Manage floor plan.
Spa Sales Executive
Hard Rock Hotel Punta Cana
05.2012 - 05.2013
- Provide information on the service offered Processing reserves Change quotes Cancel reservations Post sales in the system and make returns Provide a service of the highest quality Comply with projected sales goal
Telemarketing Project Trainer and Sales Representative
Premium Outsourcing Services
02.2011 - 12.2011
- Get sales results projection Meet sales target and acquire information Provide new tools sales agents to sell Monitoring calls to ensure the quality of these 2 Feedback on monitoring
Customer Service Representative
Sky Max Dominicana
01.2010 - 07.2010
- Provide phone support for customer service Respond in a friendly and effective customer concerns manner Obtain and evaluate information relevant to customer inquires Perform checks Perform refills amounts to cards and correct any errors
Guest Service, Hodelpa Hotel Gran Almirante
09.2009 - 01.2010
- Provide the best service in the most effective manner Make list of arrivals Monitor for repetitive guest amenities Assist customers in the business salon Prepare reports of complaints, housekeeper, maintenance
Customer Service
Rotative, Lifestyle Hacienda Hotel and Resort
05.2007 - 08.2007
- HR, Marketing, Sales, Front Desk
Education
Bachelor of Science - Hotel Management, Marketing
PUCMM
06.2010
PUCMM
01.2010
PUCMM Tourism Real Estate -
01.2009
PUCMM Journalism Seminar -
01.2008
High School Diploma -
Sagrado Corazon de Jesus
07.2004
English Dominican American -
Computing Cecomsa Institute
01.1999
Skills
- Operations oversight
- Leadership training
- Financial controls implementation
- Performance improvements
- Employee development
- Supervision and training
- Sound judgment
- Schedule management
- Recruiting and hiring
- Cost analysis and savings
- Profit and loss accountability
- Compensation/benefits administration
- Purchasing and planning
- Policy/program development
- Decision-making
Websites
Affiliations
- Suwanee Business Alliance 2019-present
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
COO
TMT CONCEPTS
08.2022 - Current
Director of Operations
Tmt Concepts
08.2021 - 07.2022
General Manager
Tequila Mama Taqueria
11.2019 - 08.2021
Floor Manager
Tequila Mama Taqueria
02.2019 - 11.2019
Hostess / Assistant Manager
Pepes Bar and Grill
01.2018 - 02.2019
Spa Sales Executive
Hard Rock Hotel Punta Cana
05.2012 - 05.2013
Telemarketing Project Trainer and Sales Representative
Premium Outsourcing Services
02.2011 - 12.2011
Customer Service Representative
Sky Max Dominicana
01.2010 - 07.2010
Guest Service, Hodelpa Hotel Gran Almirante
09.2009 - 01.2010
Customer Service
Rotative, Lifestyle Hacienda Hotel and Resort
05.2007 - 08.2007
Bachelor of Science - Hotel Management, Marketing
PUCMM
PUCMM
PUCMM Tourism Real Estate -
PUCMM Journalism Seminar -
High School Diploma -
Sagrado Corazon de Jesus
English Dominican American -
Computing Cecomsa Institute
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