Jenny Gomez
Norwalk,California
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Project Manager, Data Analytics
Kaiser Permanente
06.2022 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Analyzed project performance data to identify areas of improvement.
Ward Clerk
Kaiser Permanente
01.2013 - 06.2022
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Coordinated with insurance providers to confirm coverage details, minimizing billing errors and enhancing patient satisfaction.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed lab paperwork and requests according to physicians' orders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Sterile Processing Technician
Kaiser Permanente
07.2008 - 12.2012
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Increased compliance with infection control standards through regular inspection and maintenance of sterilizers.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Optimized inventory management by conducting routine audits, identifying discrepancies, and resolving issues promptly.
- Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Picked instruments and supplies for surgeries.
- Verified and maintained proper documents and records for sterilization.
- Recorded biologicals and test results.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Inspected sterile package integrity prior to distribution.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Ordered and restocked supplies for decontamination and surgical areas.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Evaluated medical equipment and recommended upgrades when necessary.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Material Coordinator
Kaiser Permanente
06.2007 - 07.2008
- Optimized material flow by implementing efficient inventory management systems.
- Streamlined procurement processes for cost savings and increased efficiency.
- Developed strong relationships with vendors to ensure consistent supply chain performance.
- Created detailed reports on material usage, assisting management in making informed decisions about resource allocation.
- Evaluated vendor performance periodically, maintaining high standards for quality control and timely deliveries.
- Managed receiving operations and proper storage of incoming materials.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Housekeeper Aide
Kaiser Permanente
03.2007 - 06.2007
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Operated electronic backpack vacuums and floor sweepers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Supervisor
Los Angeles Recreation Park
02.2004 - 02.2007
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Arts - HealthCare Management
Concordia University Irvine
Irvine, CA12.2021
Associate of Arts - Nursing
Los Angels Harbor College
Wilmington, CA06.2016
Skills
- Cross-functional Collaboration
- Microsoft Excel
- Natural Language Processing
- Clustering Algorithms
- Data Analysis
- Project Management
- Team Leadership
- Work Planning and Prioritization
- Performance Monitoring
- Schedule Management
- Documentation and Reporting
- Project Team Coordination
- Attention to Detail
- Purchasing and Procurement
- Public Speaking
- Resource Identification
- Risk Analysis
- Staff Training
- Recruiting and Hiring
- Task Delegation
Languages
Spanish
Full Professional
in my Church Fountains Of Truth in Redlands
- Coordinated with pastor to define and advance children's ministry vision and align with overall church vision.
- Organized and oversaw Sunday school classes for children between ages infant and 13 years old.
- Devised strategies to drive program growth, encouraging children to build and strengthen relationships with Jesus.
- Scheduled and planned leadership training events for children's ministry team.
- Monitored program leaders for adherence to rules, policies and mission.
- Oversaw annual vacation bible school activities by coordinating, recruiting, training, and managing event.
- Created handouts and forms such as Monthly Newsletter for parents.
- Managed budget by reviewing expenses and working with elders.
- Developed and led Wednesday evening programming, including Awana activities.
- Maintained safety and security of all children involved in program.
- Collaborated with ministry members to establish goals and objectives for religious education programs.
- Recruited, trained and oversaw lay teachers and volunteers to support program operations.
- Established and updated schedule of classes and activities for program year.
- Developed, administered and updated complete educational program serving more than 200 students.
- Supervised nursery staff in care of infants, toddlers and pre-school aged children.
- Recruited, coached and supported program volunteers.
- Assigned responsibilities and tasks to volunteers and staff members.
- Scheduled, recruited, trained, and managed volunteer staff of over 100.
- Responsible for scheduling, recruiting, advertising, and oversight of monthly "Family Night Events"
- Gathered classroom supplies and materials.
- Redesigned and re-themed entire education wing.
- Initiated weekly online lessons during the Covid lockdowns in an effort to continue education and/or relationships with students and families.
Timeline
Project Manager, Data Analytics
Kaiser Permanente
06.2022 - Current
Ward Clerk
Kaiser Permanente
01.2013 - 06.2022
Sterile Processing Technician
Kaiser Permanente
07.2008 - 12.2012
Material Coordinator
Kaiser Permanente
06.2007 - 07.2008
Housekeeper Aide
Kaiser Permanente
03.2007 - 06.2007
Supervisor
Los Angeles Recreation Park
02.2004 - 02.2007
Bachelor of Arts - HealthCare Management
Concordia University Irvine
Associate of Arts - Nursing
Los Angels Harbor College