Jenny Gonzalez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Kempinski Hotel Group
11.2017 - 08.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
International Flight Analyst
Jose Marti International Airport
02.2012 - 08.2017
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Generated comprehensive reports on portfolio performance and risk assessment.
Administration Assistant
Social Security System
02.2008 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Prepared weekly employee work schedules to meet operational needs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
No Degree - Course GHA Brands And Discovery Loyalty Program
Manzana Kempinski Hotel
Havana, Cuba08.2019
No Degree - Tourism Marketing
Manzana Kempinski Hotel
Havana, Cuba01.2019
Bachelor - Social Communication
University Academy La Habana
Havana, Cuba07.2008
Skills
- Payment Collection
- Customer Service
- Product Recommendations
- Customer Assistance
- Time Management Skills
- Loyalty Program Promotion
- Cash Handling and Management
- Customer Relations
- Complex Problem-Solving
- Issue Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Kempinski Hotel Group
11.2017 - 08.2023
International Flight Analyst
Jose Marti International Airport
02.2012 - 08.2017
Administration Assistant
Social Security System
02.2008 - 01.2009
No Degree - Course GHA Brands And Discovery Loyalty Program
Manzana Kempinski Hotel
No Degree - Tourism Marketing
Manzana Kempinski Hotel
Bachelor - Social Communication
University Academy La Habana
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