Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Griffin

Cape Coral

Summary

Accomplished receptionist with expertise in appointment scheduling and data entry, honed at CareFirst Imaging. Proven track record in enhancing patient satisfaction and reducing wait times by 20%. Strong organizational and communication skills, adept at building relationships and ensuring seamless operations. Committed to maintaining confidentiality and compliance with HIPAA regulations.

Overview

11
11
years of professional experience

Work History

Receptionist

CareFirst Imaging
02.2024 - Current
  • Managed patient check-in and check-out processes to streamline operations.
  • Scheduled appointments using electronic health record systems for efficient patient flow.
  • Verified insurance information, ensuring accuracy and minimizing billing discrepancies.
  • Assisted in maintaining organized patient records to enhance accessibility and compliance.
  • Responded to patient inquiries, providing exceptional customer service and support.
  • Collaborated with medical staff to coordinate seamless communication regarding patient needs.
  • Trained new reception staff on office procedures and system usage for improved efficiency.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Implemented process improvements that enhanced front desk operations and reduced wait times.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Helped patients complete necessary medical forms and documentation.

Front Desk Medical Receptionist

MacKoul Pediatrics
09.2021 - 01.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Records Specialist

Advanced Pain Management & Rehab
08.2014 - 11.2018
  • Managed confidential patient records to ensure compliance with HIPAA regulations.
  • Organized electronic medical records system for efficient retrieval and data accuracy.
  • Reviewed and verified incoming medical documentation for completeness and quality control.
  • Collaborated with healthcare providers to address discrepancies in patient records.

Education

Medical Technology

Heritage Institute
Fort Myers, FL
03-2010

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Problem-solving skills
  • Building relationships
  • File management
  • Cash handling
  • Hospitality services
  • Administrative skills
  • Conflict management
  • Clerical support
  • Word processing
  • Correspondence management

Timeline

Receptionist

CareFirst Imaging
02.2024 - Current

Front Desk Medical Receptionist

MacKoul Pediatrics
09.2021 - 01.2024

Medical Records Specialist

Advanced Pain Management & Rehab
08.2014 - 11.2018

Medical Technology

Heritage Institute

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