Jenny Grossman
Muskogee,OK
Summary
Client Relations Director, Coach and Recruiter at a global educational software company. Ability to manage three departments remotely while recruiting, training and building departments needed to support and maintain rapid company growth. Executive collaborator with the highest level of interpersonal communication skills needed to regularly achieve company recruiting, hiring and training goals.
Overview
33
33
years of professional experience
Work History
Director of Client Relations, Coaching Director
NCLab
Reno, NV
04.2017 - Current
- Quadrupled company sales, clientele and revenue from April 2021 to April 2022.
- Expanded B2B sales to from the United States to Canada, Mexico, Germany and Nigeria.
- Recruited, trained and managed sales team to achieve the highest product revenue in federal grant training program enrollments, out of 100 different training programs and 39 training vendors.
- Managed 4 international distributors, and trained in company sales and coaching methods.
- Created coaching method, professional development software training for business partners learning my coaching method for NCLab students.
- Contributed outstanding student success stories to federal grant marketing launch to draw in more grant recipients.
- Directed partner and government launch social media marketing company schedules
- Built new infrastructures, policies, procedures and departments to support student needs and company growth.
- Founded, coached and managed 160 software development and data analyst students, recruiting and training 2 coaches along the way.
- Managed sales department staff and coaching department staff, working in between two departments to create infrastructures and streamlined assessment and enrollment operations.
- Managed 10 domestic business partners, contract negotiations, training of company products and partner launches.
Private Piano Instructor
Jen's Piano Studio
Reno, NV
01.2007 - 04.2021
- Private individual piano, composition and theory lessons for students 50 students a week.
- Raised scholarship funding for students who were unable to afford lessons.
- Consistently produced award-winning students at local and state-level competitions.
- Bi-annual recital planning, coordination and preparation to reinforce student success.
- Scheduling, billing, policy writing (and updating), and payment collection.
- Diversified and individualized instruction to students of all ages, and at all learning levels.
- Used teaching and motivational methods to change extrinsic motivation into intrinsic motivation.
Starbucks Manager
Safeway
Reno, NV
01.2006 - 06.2017
- Developed recruitment plans and strategies to onboard new employees.
- Interviewed, recruited, trained, managed, and certified new employees.
- Inspired employees win back-to-back regional and divisional promotional contests.
- Monthly and weekly inventory, in addition to payroll and weekly scheduling.
- Worked with store manager and district manager on daily, weekly and monthly bases to obtain production, inventory and sales goals.
- Cleaned, reorganized, restocked and inventoried backroom to increase efficiency; this required climbing 3 storied ladders and onto even higher shelves at times.
- Maintained front end store inventory, stocking and appearance at all times.
Health Insurance Agent, Office Manager
Horizon Senior Advisors
Reno, NV
03.2007 - 10.2009
- Quoted and wrote individual and group life and health insurance policies.
- Office manager, scheduler, receptionist, and email correspondence.
- Data entry and database manager.
- Promotional event coordination and planning.
- Legal trust preparation and review.
- Executive assistant to company CEO.
- NV Health & Life License Insurance Agent: 221365
Education
Bachelor of Arts - Music, Entrepreneurship
University of Nevada, Reno
Reno, NVAssociate of Arts - Music
Truckee Meadows Community College
Reno, NV05.2016
Skills
- Dedicated problem-solver and solution-finder
- Punctual, detail-oriented and highly focused
- Policy, compliance & procedures creation
- Exceptional written and verbal communication skills
- Agile pivoter, known to jump into the new with both feet
- Multi-department recruiting, screening, interviewing, hiring and training
- Domestic and international software development training sales: B2C, B2G, & B2B
- Creation of software development and data analytics coaching departments
- Introductory Programming, Python, SQL
- Microsoft Office Suite, Quickbooks, G-Suite, Zoom, Outlook
- Strong time and project management skills
- Ability to meet high pressure deadlines consistently
Timeline
Director of Client Relations, Coaching Director
NCLab
04.2017 - Current
Health Insurance Agent, Office Manager
Horizon Senior Advisors
03.2007 - 10.2009
Private Piano Instructor
Jen's Piano Studio
01.2007 - 04.2021
Starbucks Manager
Safeway
01.2006 - 06.2017
Bachelor of Arts - Music, Entrepreneurship
University of Nevada, Reno
Associate of Arts - Music
Truckee Meadows Community College
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