Jenny Hansen
San Francisco,CA
Summary
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks. 10+ years of food and beverage handling service experience.
Overview
19
19
years of professional experience
Work History
Hostess, Food Runner, Server, Front Desk
Urban Putt
San Francisco , California
2017.01 - 2024.01
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Completed final preparations of dishes and quickly delivered items to customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Food Service
Escape From New York Pizza
San Francisco , California
2014.01 - 2016.01
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Cleaned work areas, equipment and utensils.
- Upheld food safety standards at all times.
- Received food orders from patients and families, and explained offerings.
- Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
Barista
Peet’s Coffee and Tea
Novato , CA
2010.01 - 2013.01
- Taught team members how to make latest drinks and correctly perform new procedures.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Listened to customer desires and needs to recommend optimal products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Created hand-crafted beverages based upon customer preferences.
Barista
Starbucks
Larkspur , CA
2005.01 - 2010.04
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Educated customers on beverage menu items and provided samples of daily brews.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Education
High School Diploma -
San Andreas High School
Larkspur, CASkills
- Food handler certified
- Can work Point of Sale (POS)
- Dining crew workflow optimization
- Team worker
- Efficient and on time
- Friendly and positive
- Bussing expertise
- Dining customer service
- High-volume dining
- Safe food handling
Timeline
Hostess, Food Runner, Server, Front Desk
Urban Putt
2017.01 - 2024.01
Food Service
Escape From New York Pizza
2014.01 - 2016.01
Barista
Peet’s Coffee and Tea
2010.01 - 2013.01
Barista
Starbucks
2005.01 - 2010.04
High School Diploma -
San Andreas High School
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