Jenny Hansford

I did all of the training for this position the. I dislocated my left knee as the prosthesis was going bad and I did not realize this. I had to have a knee revision done three days after dislocation. I was unable to complete this position as of the time line but I had finished all of the training and back ground check for the position.

• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Attended team meetings to develop job knowledge
• Leveraged smartphones to record information
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures
• Met with supervisor to review procedures, report issues or concerns and receive instructions
• Maintained energy and enthusiasm in fast-paced environment

• Assisted with purchasing decisions and located merchandise for customers.
• Greeted customers and responded to requests for information.
• Supported front end procedures to keep items well-stocked to prevent shrinkage.
• Processed exchanges and returns by processing them in company database.
• Called for back up cashiers during peak times to minimize wait time for customers
• Maintained organized and orderly front end and removed carts, baskets and debris
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
• Processed exchanges and returns by processing them in company database
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
• Greeted customers and responded to requests for information
• Assisted with purchasing decisions and located merchandise for customers
• Informed front end manager of equipment repair and replacement needs to maintain operations
• Supported front end procedures to keep items well-stocked to prevent shrinkage
• Learned duties for various positions and provided backup at key times
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

• Educated patients by giving oral hygiene, plaque control and postoperative instructions
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Used DAISY to document and maintain patient information and health background
• Explained treatment procedures and instructed patients on home care guidelines
• Assisted dentist with paperwork and billing protocol for both routine and less common procedures
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs
• Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Amalgam and Composite
• Cast and impressions
• Took dental images following strict patient protection rules, applying lead aprons
• Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
• Sterilized rooms and prepped equipment and instruments for 15 procedures daily

• Transferred and directed phone calls, guests and mail to correct staff members
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Coordinated board and committee meetings, schedules, information preparation and distribution
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
• Offered office-wide software support and training, troubleshooting issues and optimizing usage
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong
• Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies
• Prepared and distributed team-based communications to foster collaboration and enhance team morale
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Optimized office schedule to balance team workloads, group productivity and financial targets
• Produced highly accurate internal and external letters and memoranda
• Recorded expenses and maintained accounting records
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery
• Educated patients by giving oral hygiene, plaque control and postoperative instructions
• Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
• Explained treatment procedures and instructed patients on home care guidelines
• Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
• Documented patient dental health information, medical history and vital signs for future reference
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Provided diagnostic information by exposing and developing radiographic studies
• Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
• Took dental images following strict patient protection rules, applying lead aprons
• Managed office schedules and calendars to coordinate administrative planning and execution
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines
• Prepared and arranged instruments, medications and required materials for dental procedures
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [ amalgam and composite), casts and impressions
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, (Amalgam and Composite), casts and impressions
• Assisted dentist with paperwork and billing protocol for both routine and less common procedures
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
• Used (DAISY) to document and maintain patient information and health background
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
• Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
• Staged tray for procedures by arranging dental instruments and equipment
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
• Used (DAISY) to document and maintain patient information and health background
• Used (DAISY) to document and maintain patient information and health background

• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
• Reconciled accounts receivable ledger to verify payments and resolve variances
• Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
• Investigated daily variances and corrected errors to resolve discrepancies
• Used accounting software to reconcile accounts, track income and generate invoices
• Made outbound calls to vendors and customers to discuss and resolve account needs
• Responded to inbound inquiries regarding accounts and payments
• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements
• Reported financial data and updated financial records in ledgers and journals
• Prepared and mailed invoices to customers, processed payments and documented account updates
• Submitted cash and check deposits and generated cash receipts to record money received
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
• Reviewed account documentation for over 50 accounts, rectified issues and contacted vendors about account changes
• Processed nightly bills, checks and vendor payments worth over $10,000., maintaining detailed records and receipts
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions
• Assessed data and information to verify entry, calculation and billing code accuracy
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
• Managed monthly reconciliation schedules for assigned accounts
• Prepared and mailed invoices to customers, processed payments and documented account updates
• Researched and resolved customer claims related to shortages, discount violations and returns
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Applied more than 175 payments per week
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
• HOBBIES
• Like to hike and walk beach
• Sew clothing, quilts and crafts for friends and family.
• Read for leisure and work.
• Applied more than (400) payments per week