Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jenny Hanson

Conway,SC

Summary

Experienced Business Manager with extensive experience in Customer Service/Sales and 30+ years of experience in leadership roles, with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with team leaders, fellow team mates and upper management. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Over 1 year experience as a Regional Manager covering 150 locations in 3 States. Supervising 6 District Managers who cover multiple locations with over 50 employees each. Seasoned District Manager covering 21 locations with 50+ employees per season, with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover. 20+ years as a Retail Manager and 5 years as a Business Manager with Steel Fabrication. I managed up to 20 employee's, opened new locations and remodels.

I worked as a team on many projects from store to store. Managing four different Pharmacy locations throughout my career.

Completed all work task on time. Assisted in many areas that needed help to become more productive and reducing Theft and Increasing sales.

Trained Shift Supervisors, Assistant Managers and Store Managers, which moved on to advance their own careers.

Overview

28
28
years of professional experience

Work History

Regional Manager/ District Manager

Metrolina Green Houses-PPI
Huntersville, NC
04.2021 - Current
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Developed annual budgets for each district within the region.
  • Assisted district managers in developing marketing plans for their respective districts.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Collaborated with Team Leads to improve performance and grow sales.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.

Business Manager

RC Laser, Inc
Pekin, Indiana
04.2015 - 10.2020
  • Calculated, prepared, and issued bills, invoices and accounts according to established procedures. Collected on Past due accounts.
  • Performed bank reconciliations.
  • Completed Tax forms and payments weekly, quarterly and end of year. including 940, 941, unemployment, w2's, etc.
  • Implement direct marketing programs, reaching an increase in customer base.
  • Led team players to analyze and understand the operational impacts and opportunities of changes.
  • Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Worked to identify new business opportunities and participated in the sales process.
  • Complied with federal and state policies and created company policies, procedures and regulations.
  • Defined the scope and goal of new projects, including Construction and field work..
  • Reported and consolidated company financial performance to owner and tax preparer at year end.
  • Hired and Terminated employees as needed for different areas of production.

Store Manager

Rite Aid Pharmacy
Floyd"s Knobs, Indiana
12.1995 - 04.2015
  • Trained staff to deliver outstanding customer service.
  • Performed assigned projects and completed checklists in an efficient and accurate manner.
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Kept an eye on sales floor for loss prevention and security purposes.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Wrote order supply requests to replenish merchandise.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Stocked and restocked inventory when shipments were received.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Worked closely with the district manager to formulate and build the store brand.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Completed weekly schedules according to payroll policies.
  • Addressed customer inquiries and resolved complaints.
  • Managed team of 20+ employees
  • Changed out seasonal throughout the year to keep up with the holidays.
  • Completed all work task on time and correctly per corporate request.

Education

High School Diploma - Business Management and Acconting

New Albany High School
1987

Skills

  • Operations management
  • Client-focused
  • Training and development
  • Time management skills 
  • Financial records and processing
  • Quick learner
  • Excellent communication
  • Excel in saving cost

Affiliations

Received Certificate Reward for Compliance and Completion of all task on time.

Received repeated Certificates for Customer Satisfaction

Received promotions and bonus based on performance and customer service.

Received Growth and Development Award based on Development of Territory, Team, and Communication with Market Managers

Timeline

Regional Manager/ District Manager

Metrolina Green Houses-PPI
04.2021 - Current

Business Manager

RC Laser, Inc
04.2015 - 10.2020

Store Manager

Rite Aid Pharmacy
12.1995 - 04.2015

High School Diploma - Business Management and Acconting

New Albany High School
Jenny Hanson