Experienced Business Manager with extensive experience in Customer Service/Sales and 30+ years of experience in leadership roles, with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with team leaders, fellow team mates and upper management. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Over 1 year experience as a Regional Manager covering 150 locations in 3 States. Supervising 6 District Managers who cover multiple locations with over 50 employees each. Seasoned District Manager covering 21 locations with 50+ employees per season, with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover. 20+ years as a Retail Manager and 5 years as a Business Manager with Steel Fabrication. I managed up to 20 employee's, opened new locations and remodels.
I worked as a team on many projects from store to store. Managing four different Pharmacy locations throughout my career.
Completed all work task on time. Assisted in many areas that needed help to become more productive and reducing Theft and Increasing sales.
Trained Shift Supervisors, Assistant Managers and Store Managers, which moved on to advance their own careers.
Received Certificate Reward for Compliance and Completion of all task on time.
Received repeated Certificates for Customer Satisfaction
Received promotions and bonus based on performance and customer service.
Received Growth and Development Award based on Development of Territory, Team, and Communication with Market Managers